For a limited time, get free shipping on orders over $49! Conditions apply

For a limited time, get free shipping on orders over $49! Conditions apply

Help & FAQs


Product Review Submissions:

All reviews are submitted anonymously unless logged in to a customer account at the time of the submission. This means we will not contact you if your review is not approved for any reason. We reserve the right to refuse the publication of any material that may be considered defamatory, harmful, inappropriate, threatening, or otherwise.

All product reviews submitted through the Site reflect your views, thoughts, and opinions and do not necessarily reflect the views of Breathe Outdoors. You are responsible for the reliability, accuracy, appropriateness, and legality of your submission. We are not liable for the accuracy or reliability of the content contained in product reviews posted to the Site.

By submitting a review on the Site, you agree that your submission falls within our contributed content guidelines. Breathe Outdoors reserves the right to remove or refuse to post a product review submission without notice.

Approved Review Guidelines:

  • Contains relevant, helpful, or additional information related to the product you are reviewing. All reviews should be informative, beneficial, and respectful.

Why wasn't my review posted?

  • Does not contain helpful or beneficial feedback. A review can be positive or negative but needs to be directly related to the product.
  • Contains swear words or other language that could be deemed harmful or inappropriate.
  • Contains misleading or inaccurate information.
  • Contains a violation of the contributed content guidelines.

back to top


ORDERING & SHIPPING

Why haven't I received my order confirmation?

Sometimes emails get filtered into different folders depending on your email service. Try checking your Promotions folder, or your Junk/SPAM folder. You can also try adding [email protected] and [email protected] to your address book, or your list of approved email addresses.

Occasionally some of our emails are blocked by certain email providers. As a precautionary measure, we kindly request avoiding the use of shaw.ca email addresses when placing orders. In the case you've recently placed an order and haven't received your order confirmation, please reach out to us through our contact form and we can send you a copy.

My tracking number doesn't work

If you receive your shipping notification email and your tracking number is not working right away, it is because your parcel has not been picked up by Canada Post yet. If the tracking number continues to be unrecognized by Canada Post tracking service after 2 business days, please contact [email protected] for additional assistance.

Why can't I place my order?

There are a few possible reasons why you can’t place an order. Here are some troubleshooting tips to try:

  • Manually type your address in for shipping and/or billing address. Sometimes the auto-fill feature does not register for these forms
  • If you are having issues placing an order for curbside pickup, please try checking out as a guest instead of being logged in to your customer account.
  • Make sure that your billing address matches the address associated with your credit card
  • If you are using a Gift Card, please use a credit card for any remaining balance instead of PayPal. PayPal is not configured with our Gift Card provider.
  • If you are using a Gift Card, be sure to click the ADD button so that it will be applied to your order.
  • We can only accept credit card transactions with totals over $5. Please keep in mind that your remaining balance cannot be under $5 after applying your Gift Card.
  • If your coupon code isn't working, it could be due to one of these three reasons: it may have expired, the items in your cart may be excluded from the promotion, or you can verify the spelling to ensure it's entered correctly.

If you have tried these tips and are still having trouble, please contact us through our contact form.

Why don't I see my preferred shipping option?

The shipping options available to choose from are determined by the products that you have ordered.

  • If preferred curbside pick-up option is not available:
    • All of the items in your order must all be available at the same pick-up location
    • Troubleshooting Advice: Review the items in your cart to ensure they are all available at your preferred store location.

  • If shipping is not available:
    • One or more item(s) is only available at the Edmonton South store
    • One or more item(s) does not qualify for shipping (see Shipping Oversized & Hazardous Items for more information)
    • Troubleshooting Advice: Review the items in your cart to ensure they are all available and qualify for shipping.

  • If only shipping is available:
    • Your order will be fulfilled and shipped from two locations, Edmonton West and Calgary
    • Troubleshooting Advice: Your order cannot be fulfilled as requested by a single store location. If you would prefer curbside pickup, please contact us for additional assistance.

  • If no shipping or curbside pick-up options are available:
    • One or more of the above scenarios is true
    • Troubleshooting Advice: Please review all items in your cart to ensure they qualify for your preferred shipping method. Follow the troubleshooting advice listed above, or contact us for further assistance.

Do you offer free shipping?

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post. For more information visit our Shipping & Return Policy page

Can I make a purchase from outside of Canada? Do you ship internationally?

At this time we can only accept Canadian credit card payments and ship orders within Canada. If you are attempting to purchase a gift from outside of Canada for shipping within Canada, you may try to use PayPal.

back to top


PAYMENT INFORMATION

What types of payment does Breathe Outdoors accept?

Online:
  • VISA
  • MasterCard
  • American Express
  • PayPal
  • Breathe Outdoors Gift Cards
 
In Stores:
  • VISA
  • MasterCard
  • American Express
  • Debit
  • Cash
  • Breathe Outdoors Gift Cards

We do not accept credit card payments over the phone for both in-store and online purchases.

We do not accept international credit cards or international billing addresses. To purchase a gift from outside of Canada for shipping within Canada, please try using PayPal at checkout.

To checkout as a guest using PayPal, please select the 'Debit or Credit Card' or 'Pay with a credit or Visa Debit card' options and follow the on screen prompts.

How do I checkout as a guest using PayPal?
  1. Select PayPal as your payment method at checkout.
  2. Two payment options will show up once PayPal has been selected.
    1. Select the 'Debit or Credit Card' option, OR
    2. Select PayPal and then use the 'Pay with a credit or Visa Debit card' option instead of logging in.
  3. Enter Credit or Debit card information.
  4. Complete transaction.

back to top


30 DAY PRICE MATCH REQUESTS

A customer can request a price match either at the time of purchase or within 30 days of the purchase of an item. Breathe Outdoors reserves the right to refuse a price match at the discretion of either the Manager on Duty or the Customer Service Specialist Representative at the time of the request.

The price match must meet the following requirements to be considered:

  1. The item must be new, available and in-stock in the same brand, model or style, year, season, colour and size. Therefore there can be no variance between the product the customer is looking to purchase from Breathe Outdoors and the product a third party company is offering at a lower price.
    • The item must be in stock at both breatheoutdoors.ca as well as the competitors website at the time the price match request is reviewed in order to be considered valid. Requests may take up to 2 business days to be reviewed and processed.
  2. The item must be available for purchase in Canada and the promotional sale price must be shown in CAD. All additional charges must be taken into consideration at the time of the request (including, but not limited to: shipping, handling, processing or environmental fees).
    • Breathe Outdoors is unable to price match marketplace vendors outside of Canada as well as items sold by a third party or by an unauthorized dealer.
  3. The sale price/promotion cannot have ended prior to requesting a price match.
  4. Price Matching encompasses existing sales and clearance prices but cannot be combined with final sale items. Further exclusions from price match requests include additional or subsequent discounts, such as limited time offers like grand openings, flash sales, or liquidation sales. Prices that have been altered due to errors or misprints are also ineligible for price matches.
  5. A price match will be accepted or refused at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.

Submit a price match request through our contact page here to provide details on your request. Please include a link or additional details for the third party company offering a lower price, and a copy of your receipt or order confirmation if you are submitting a price match request within 30 days of purchase.

Please Note: price matches for in-store purchases cannot be refunded remotely, please visit any of our three locations in person for assistance.

back to top


CORPORATE & GROUP SALES

If you are purchasing on behalf of a group, business or government entity, please visit our Corporate & Group Sales page.

back to top


SALES TAX

How does Breathe Outdoors calculate sales tax?

Our online retail business services all Canadian provinces and territories. As such, we are required to charge the applicable GST/PST/HST rate based on where the goods are being shipped to.

Shipping charges will be charged Alberta GST.

No sales tax is charged when purchasing gift cards. The applicable taxes will be charged to the purchase made when using the gift card as payment.

back to top


SHIPPING RATES

Canada Post shipping rates are automatically calculated on the web store during the checkout process once you have completed your Billing Address and Shipping Address information. All shipments originate from our Alberta warehouses. Canada Post shipping rates are calculated based on the shipping container size and weight, choosing the greater of the two.

  • Note: Certain products cannot be shipped. These exceptions will be noted on the product pages. Please see the Shipping Oversized & Hazardous items section.
 

How can I get a shipping rate calculated?

  1. Add all items you wish to purchase and ship to your shopping cart.
  2. Proceed to checkout.
  3. Complete the Billing Address and Shipping Address information.
  4. A rate for Canada Post shipping will then appear in the Shipping Method section.

All shipping charges will be subject to Alberta sales tax of 5%.

back to top


SHIPPING & TRACKING

Orders will be shipped and delivered by Canada Post

View Canada Post Delivery Standards for shipping timelines to your area

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post.

Orders are picked up by Canada Post Monday to Friday. We do not ship orders Saturday, Sunday, or on Statutory Holidays.

All Canada Post tracking numbers are sent via email in your Shipping Notification. In the event your order is fulfilled by multiple locations, you will receive more than one Shipping Notification.

How do I track a shipment?

All orders shipped through Canada Post are traceable on canadapost.ca. Once your web order has been processed for shipping, you will receive an email with a tracking number which you can use to track your package at canadapost.ca. Orders may be shipped in multiple parts, shipping confirmations may include more than one tracking number. Please review your order confirmation for further details.

Estimated Business Days for Speed of Service do not apply to:

  • Deliveries to The Northwest Territories, Nunavut, Yukon, PO boxes and rural areas.
  • Deliveries made during statutory holidays.
 
  • Items that must be sent by ground-shipping: hazardous, flammable and oversize items as noted in the product information.

Please Note:

  • A contact person must be available to accept the delivery between the hours of 9 am – 5 pm, as some packages require a signature for delivery. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.
  • Estimated Business Days for Speed of Service are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Once the shipment is picked up from our warehouse for delivery, it is no longer our responsibility to track the shipment, and we are not responsible for any shipping delays. You will be sent a tracking number and shipment information from Canada Post via email so you can track your shipment online.
 
  • Our distribution centers do not ship on any Alberta statutory holidays.
  • We do not ship internationally.
  • For any additional shipping-related questions, please contact us directly at [email protected]

back to top


SHIPPING OVERSIZED & HAZARDOUS ITEMS

Some items which are hazardous, very heavy or oversized may need to be delivered by another carrier. Should this be the case, Breathe Outdoors will contact you directly with new shipping options and associated costs. These costs may differ from the original shipping charge on the web order. Should the new shipping option not be favourable to the customer, Breathe Outdoors will cancel the order and refund the order in full.

Some heavy and oversized items may have inaccurate shipping charges attributed to them at the time of purchase on the web store. Breathe Outdoors reserves the right to increase or decrease the original shipping charge, but will only do so with the consent of the customer. If the shipping terms are not agreed upon by both parties, Breathe Outdoors will cancel the order and refund the order in full. We apologize for any discrepancies which might arise.

Oversized Items

Shipping kayaks, canoes, large stoves, and other oversize or heavy items costs extra. Some oversized items may be available for shipping with an additional cost, while others are only available for curbside pickup or in-store purchase. Be sure to read the special shipping information that appears on the product page, or on the checkout screen. Oversize charges are not added on Breathe Outdoors curbside pickup orders.

Hazardous Items

Because flammable items cannot be shipped, these items are available for curbside pickup only. They are also available to purchase at your local Breathe Outdoors store.

Bear spray products require customers to fill out a consent form therefore these items are only available for purchase in store.

back to top


IN-STORE PICKUP

How to I place an order at Breathe Outdoors for in-store pickup?

You have 3 choices:

  • Shop online: Choose any of the 3 stores for curbside pickup in the shipping method section. We will email you when your order is ready for pick up, please wait until you receive this email before arriving to the store. Please see the Shipping and Return Policy page for more curbside pickup information.
 

Please Note: As of January 2024, both Edmonton and Calgary have a single-use plastic bylaw in place. Please be advised that Breathe Outdoors is unable to offer a complimentary bag (paper or plastic) for all in-store pickup orders. Paper bags can be purchased for a small fee in-store at the till.

back to top


ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible at [email protected] so we can process your request prior to shipping. We are unable to cancel web orders that have been shipped and picked up by Canada Post. Should your item have already been shipped at the time of the cancelation request, please follow the return procedure. You can ship back the item to Breathe Outdoors using a traceable postal service such as Canada Post or UPS. All returns can be addressed to: Breathe Outdoors 10951-170 Street, Edmonton, AB (Attn: Web Return).

You will be responsible for the return shipping and any costs it may incur. Please state on the return paperwork that you would like a full refund. Once we receive the package, all qualifying returns will be refunded to their original method of payment. We kindly request that you allow 3 business days for this refund to be fully processed and deposited in your account. We will email you a confirmation that the transaction has been completed once your refund has been processed.

back to top


RETURNS & EXCHANGES

Return Policy

We want you to have a great experience shopping with us whether in-store or online. We’re confident in the quality and selection of the brands and product that we sell, and provide the best possible customer service and product knowledge.

However, we understand that sometimes we buy the wrong size for a friend, or don’t end up needing the extra hot-dog stick.

If, for any reason, you are not completely satisfied with your purchase, you can return it for exchange or refund (with some exceptions). Please follow our return guidelines for more details. All returns are subject to discretion based on these guidelines.

All returns, whether the original purchase was made in-store or online, can be made in-store or by mail. See instructions for both methods below.

Return Guidelines:

  • All returns must be initiated within 30 days of the purchase date.
  • Items must be unused, in new condition with their tags still attached, and in their original packaging if applicable.
  • You must have proof of purchase (store receipt, gift receipt, web order confirmation, or customer purchase history) for all returns and exchanges.
  • All refunds will be made to the tender type used in the original purchase (e.g. cash, credit card, gift card). If you are returning an item that was purchased for you as a gift and you have a gift receipt, the refund will be made to a gift card.
  • FINAL SALE
    • For health and safety reasons the following items will not be accepted for return or exchanges: Underwear, swimwear, food, bear and dog spray, sleeping bags, liners, fuel canisters and all climbing safety gear and equipment, including, but not limited to, harnesses, ropes and carabiners.
    • All items reduced by 50% or more cannot be returned or exchanged and are considered a final sale.
    • All items classified as 'As-Is' at the time of purchase are final sale and not eligible for returns or exchanges.
    • Gift cards and Park Passes are not eligible for returns.
 
  • If the item was purchased online and shipped to you, the shipping charge will not be refunded.
  • Breathe Outdoors is not responsible for return shipping fees. We also recommend that you ship your return package with a carrier that can provide a tracking number and insurance. Breathe Outdoors is not responsible for packages lost in transit.
  • If items in your online order arrived damaged or the wrong item was sent, please contact us directly. 
  • The Breathe Outdoors return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
  • If your item has a manufacturing defect in its materials or workmanship, we can help you with a warranty claim. See our Warranty Claims instructions.
  • If a customer returns merchandise that does not meet the return guideline conditions, a refund will not be issued and the item(s) will be sent back to the customer at their expense

Holiday Gift Returns & Exchanges

Holiday gifts purchased between October 19th and December 15th, 2023 that meet the return guidelines will be accepted for a return or exchange until January 15th, 2024.

Returning items for exchange or refund in-store

Products may be returned in person at any Breathe Outdoors retail store location. Please bring unused, returnable items with proof of purchase to any of the following Breathe Outdoors locations:

Calgary South
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338

Edmonton South
3235 Calgary Trail NW
Edmonton, AB T6J 5X8
780.479.2267

Edmonton West
10951 170 Street
Edmonton, AB T5P 4V6
780.484.2700

Returning items for exchange or refund by mail

We accept returns by mail. To return by mail:

  • Complete the Breathe Outdoors Web Return Form
  • Include a copy of the completed form and proof of purchase.
    • Mail to:
      Breathe Outdoors
      Attn. Web Return/Exchange
      10951-170 Street
      Edmonton, AB T5P 4V6
  • Send the parcel via Canada Post parcel service. We highly recommend insuring the parcel and tracking the shipment.

Refunds by mail are usually processed within 2 business days of us receiving the product in our warehouse. Please note 2 business days is the average turnaround time, but it is not a guarantee. If the refund is being issued to a credit card, it could take up to an additional 5 business days for the transaction to appear in your account, depending on your bank. If a refund is made to a gift card, we will contact you with further details.

 

The customer is responsible for all return shipping charges, except in the case of web orders where the wrong product was received or the product was damaged upon delivery. Return shipping charge exceptions are evaluated on a case-by-case basis - please contact us for further information or assistance.

Breathe Outdoors is unable to issue refunds for charges incurred through third party shipping providers, or shipping costs paid to a third party, regardless of the circumstance. We highly recommend that you send the return parcel using prepaid and insured, Canada Post parcel service with tracking. Parcels returned via freight collect or COD will be refused.

If you require any assistance, please feel free to contact us by email [email protected]

back to top


WARRANTY CLAIMS

To see if your product qualifies for a warranty, please use the complete list of individual brand/vendor warranty policies to locate the appropriate brands website. If you still have questions about a warranty claim and whether your product qualifies, please contact us directly and we can help clarify the individual brand warranty policies and what you can expect for your warranty claim.

Complete List of Individual Brand or Vendor Warranty Policies

If the brand of your defective product is not represented, and the defective product was purchased through Breathe Outdoors, please contact us or come in-store for further information and/or assistance.

If the defective item has not been used, remains in its original packaging with all appropriate tags, and is within the 30 day return window, please bring the item in for a full return. See our Return Policy.

Please Note: For all applicable items, we kindly request that you clean or launder the item before returning it for warranty consideration. Warranty Claims may be denied if items are returned in a soiled or unwashed condition.

In-Store Warranty Claims

If you have an item that was purchased from us, that you feel qualifies for a warranty claim, you can bring it to your nearest Breathe Outdoors location for further evaluation.

If you are unsure whether your product qualifies for a warranty claim, our sales associates are happy to assist you in determining your products qualification. Our associates are knowledgeable in the various warranty claim procedures for each supplier/brand we carry and they may be able to give you additional insight regarding expectations regarding resolution of your warranty claim.

 

If we believe your product qualifies for a warranty claim, we can complete the warranty claim process and act on your behalf in seeking resolution for your warranty claim with the appropriate supplier/brand.

Please note this can vary by brand, see the complete list of each supplier/brand for further details.

Mail-In Warranty Claims

We accept applications for warranty claims by mail. A Breathe Outdoors representative will evaluate your warranty application within 1 week upon receipt. If your warranty claim is accepted by Breathe Outdoors, please expect a minimum of 4-6 weeks for evaluation and resolution from the supplier/brand. If the warranty application is denied, the product will be returned to the customer at their expense.

We highly recommend that you send the return parcel using a prepaid and insured parcel service, with tracking. Breathe Outdoors is not responsible for packages lost in transit.

Please follow these steps to submit a warranty claim by mail:

  • Enclose a letter detailing:
    • Your full address
    • Your contact information
    • A copy of your receipt
    • Explanation, in detail, about the product defects
    • Where applicable, please clean or launder the item before returning it for warranty consideration.
  • Please contact us with a brief summary of your claim prior to mailing the package back. 
 
  • Mail to:
    • Breathe Outdoors
      Attn: Warranty Department
      10951 170 Street
      Edmonton, AB T5P 4V6
  • We kindly request you contact us with the tracking information for the return package as soon as it becomes available.

back to top


GIFT CARDS

Buy a gift card online

Redeeming Gift Cards

Gift cards can be redeemed online at breatheoutdoors.ca or at any Breathe Outdoors store location.

Gift cards purchased at Campers Village will continue to be accepted at Breathe Outdoors.

Redeem online

On the Checkout page, enter your gift card number and 3 Digit CVV/PIN in the appropriate boxes. The gift card 3 Digit CVV/PIN is located on the back of the card. The CVV/PIN may be hidden underneath a small silver sticker. This sticker can be scratched off using a key or coin. Complete the payment information and click the "Submit Order" button.

If there is a balanced owed, you will be prompted to also enter your credit card information to complete your purchase. We can only accept credit card transactions with totals over $5. Please keep in mind that your remaining balance cannot be under $5 after applying your Gift Card. PayPal cannot be used to pay the remaining balance.

 

Redeem at a Breathe Outdoors store location

Find a Breathe Outdoors store location closest to you by visiting our Contact page

Present your gift card to the cashier at checkout.

Check your gift card balance

You can check your gift card balance online here or by visiting one of our store locations.

eGift Cards

  • Will be delivered to recipient via email within an hour of selected time frame.
    • E-Gift Cards selected for a future delivery date will be delivered within an hour of the selected time.
  • The card number and access code can be located in the E-Gift Card email.
    • Please Note: Access Code and CVV/PIN are used interchangeably.
  • E-Gift Cards can only be purchased using PayPal. This can be done through an existing PayPal account or by checking out through PayPal as a guest.
  • E-Gift Cards are subject to all Gift Card terms and conditions. We are unable to refund or cancel gift card purchases.
  • Redeeming an E-Gift Card In Store:
    • You will be asked to display either a printed copy of the E-Gift Card email, or to pull up the email on your mobile device. Please be advised that the original sender of the email must be visible. Breathe Outdoors reserves the right to refuse to accept an E-Gift Card as a payment method if it does not match these criteria at the discretion of the Manager on Duty or Customer Service Specialist.
  • For assistance with E-Gift Cards, please contact customer service.

Terms and Conditions for all Breathe Outdoors Gift Cards

  • Gift cards may be purchased at breatheoutdoors.ca or at any Breathe Outdoors store location.
  • No taxes are charged on the purchase of gift cards. Applicable taxes are charged when gift cards are redeemed.
  • Gift cards can be redeemed on purchases of merchandise at breatheoutdoors.ca and for purchases of merchandise or services at any Breathe Outdoors retail store location.
  • Upon redeeming your gift card, if your purchase exceeds the amount of the gift card, you will need to pay the balance. (When redeeming online, this balance must be paid by credit card.)
  • Gift cards cannot be redeemed for cash (except where required by law).
 
  • Gift cards have no expiry date.
  • Gift cards are not refundable if lost, stolen, or destroyed.
  • Gift cards may not be resold. Gift cards purchased through any unauthorized resellers, e-Bay or other internet auction sites are not guaranteed by Breathe Outdoors.
  • Use of Breathe Outdoors gift cards constitutes your acceptance of these terms and conditions.
  • Gift cards purchased at Campers Village will continue to be accepted at Breathe Outdoors.
  • Breathe Outdoors is not responsible for lost, stolen, or damaged cards. Gift Card numbers should be protected and treated like cash.

back to top