If you require assistance with a web order or online purchase, please submit a contact form HERE
This is the best way to get in touch with our online Customer Service team.

For a limited time, get free shipping on orders over $49! Conditions apply

Now offering, Sezzle: Buy now, Pay Later. Learn MoreNow offering, Sezzle: Buy now, Pay Later. Learn More

Help & FAQs


PLACING AN ORDER

There are a few possible reasons why you can’t place an order. Here are some troubleshooting tips to try:

  • Manually type your address in for shipping and/or billing address. Sometimes the auto-fill feature does not register for these forms
  • If you are receiving an AVS error, there is an issue with your billing address. Please double check the full address is correct, and matches the billing address of the credit card.
  • If you are having issues placing an order for curbside pickup, check that the billing address you have entered is your billing address, and not the pickup store address.
  • If you are having issues placing an order for curbside pickup, please try checking out as a guest instead of being logged in to your customer account.
  • Make sure that your billing address matches the address associated with your credit card
  • If you are using a Gift Card, be sure to click the ADD button so that it will be applied to your order.
  • We can only accept credit card transactions with totals over $5. Please keep in mind that your remaining balance cannot be under $5 after applying your Gift Card.
  • If your coupon code isn't working, it could be due to one of these three reasons: it may have expired, the items in your cart may be excluded from the promotion, or you can verify the spelling to ensure it's entered correctly.

If you have tried these tips and are still having trouble, please contact us through our Contact Us form.

The shipping options available to choose from are determined by the products that you have ordered.

  • If preferred curbside pick-up option is not available:
    • All of the items in your order must all be available at the same pick-up location
    • Troubleshooting Advice: Review the items in your cart to ensure they are all available at your preferred store location.

  • If shipping is not available:
    • One or more item(s) is only available at the Edmonton South store
    • One or more item(s) does not qualify for shipping (see the "What Are Oversized Items?" and "What Are Hazardous Items?" below for more information)
    • Troubleshooting Advice: Review the items in your cart to ensure they are all available and qualify for shipping.

  • If only shipping is available:
    • Your order will be fulfilled and shipped from two locations, Edmonton West and Calgary
    • Troubleshooting Advice: Your order cannot be fulfilled as requested by a single store location. If you would prefer curbside pickup, please use our Contact Us form for additional assistance.

  • If no shipping or curbside pick-up options are available:
    • One or more of the above scenarios is true
    • Troubleshooting Advice: Please review all items in your cart to ensure they qualify for your preferred shipping method. Follow the troubleshooting advice listed above, or use our Contact Us form for further assistance.

You have 3 choices:

  • Shop online: Choose any of the 3 stores for curbside pickup in the shipping method section. We will email you when your order is ready for pick up, please wait until you receive this email before arriving to the store. Please see the Shipping and Return Policy page for more curbside pickup information.
 

Please Note: As of January 2024, both Edmonton and Calgary have a single-use plastic bylaw in place. Please be advised that Breathe Outdoors is unable to offer a complimentary bag (paper or plastic) for all in-store pickup orders. Paper bags can be purchased for a small fee in-store at the till.

We are offering curbside or in-store pickup at all our stores. Orders will be available for pick-up from your store of choice as soon as possible, however orders may take up to 48 hours to be processed. We will email you when your order is ready for pick up, please wait until you receive this email before arriving to the store. Your order will be available for pickup for 14 days, after which we will send you a reminder. Please make arrangements with the store you selected for pickup if you would like to arrange a later pickup date.

If you are having someone else pick-up a web order on your behalf, you may reach out to us in advance at [email protected] with your web order information and the full name of the person picking up the order.

When you arrive, please follow these procedures:

  1. If you would prefer to wait in your vehicle, please call the store you have chosen for pick-up to let us know that you have arrived. Otherwise you are welcome to come in store to the check-out desk.
  2. We ask that you please have your web order ID number ready in addition to a valid government issued photo ID.
  3. Before you receive your order, you will be asked for your signature.

Please Note:

  • If your order contains large or heavy items, please be sure you are able to load these items into your vehicle, as we may be unable to assist you at this time. We recommend bringing an extra sets of hands should you require them. Breathe Outdoors is unable to install or fasten down any items on to your vehicle.
  • All orders must be signed for in order to transfer custody of the items to the consumer.
  • Animal Safety Gear (including but not limited to: bear spray & dog spray) require a signed consent form to be completed at pickup. Customers must be over the age of 18, present government-issued photo ID, and sign a waiver upon release of the product. Refusal to sign the consent waiver will result in a cancelation of the product from your web order, and a refund will be issued back to the original method of payment.
  • As of January 2024, both Edmonton and Calgary have a single-use plastic bylaw in place. Please be advised that Breathe Outdoors is unable to offer a complimentary bag (paper or plastic) for all in-store pickup orders. Paper bags can be purchased for a small fee in-store at the till.
  • Breathe Outdoors reserves the right to refuse releasing a web order to a consumer. This can be caused by refusal of showing an ID or refusal to sign for an order. Should Breathe Outdoors refuse to release a web order to a consumer, please reach out to [email protected] for further clarification.

Store Locations for Curbside Pickup:

Calgary
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338

Edmonton South
3235 Calgary Trail NW
Edmonton, AB T6J 5X8
780.479.2267

Edmonton West
10951 170 Street
Edmonton, AB T5P 4V6
780.484.2700

Curbside Pickup will be available during regular store hours.

Edmonton West & Calgary Locations:

  • Monday - Wednesday | 10 AM - 6 PM
  • Thursday & Friday | 10 AM - 8 PM
  • Saturday | 10 AM - 6 PM
  • Sunday & Holidays | 11 AM - 5 PM

Edmonton South Location:

  • Monday - Saturday| 10 AM - 6 PM
  • Sunday & Holidays | 11 AM - 5 PM

Beginning on September 8th, 2024, our Edmonton South location will be closing at 6pm instead of 8pm every Thursday/Friday. Our Edmonton West location will remain open until 8pm Thursday/Friday for your convenience.

Some items which are hazardous, very heavy or oversized may need to be delivered by another carrier. Should this be the case, Breathe Outdoors will contact you directly with new shipping options and associated costs. These costs may differ from the original shipping charge on the web order. Should the new shipping option not be favourable to the customer, Breathe Outdoors will cancel the order and refund the order in full.

Some heavy and oversized items may have inaccurate shipping charges attributed to them at the time of purchase on the web store. Breathe Outdoors reserves the right to increase or decrease the original shipping charge, but will only do so with the consent of the customer. If the shipping terms are not agreed upon by both parties, Breathe Outdoors will cancel the order and refund the order in full. We apologize for any discrepancies which might arise.

Shipping kayaks, canoes, large stoves, stove pipe, wheeled luggage, large coolers, large tents and other oversize or heavy items costs extra. Some oversized items may be available for shipping with an additional cost, while others are only available for curbside pickup or in-store purchase. Be sure to read the special shipping information that appears on the product page, or on the checkout screen. Oversize charges are not added on Breathe Outdoors curbside pickup orders.

Because flammable items cannot be shipped, these items are available for curbside pickup only. They are also available to purchase at your local Breathe Outdoors store.

Animal Safety Gear Products (including but not limited to bear spray and dog spray) require customers to fill out a consent form in-store. Therefore, these items are only available for curbside pick-up or in-store purchase. Customers must be over 18, present government-issued photo ID, and sign a waiver upon release of the product. Refusal to sign the consent waiver will result in the cancellation of the product from your web order, and a refund will be issued to the original method of payment. Breathe Outdoors reserves the right to refuse to sell or distribute these products at our discretion.

At this time we can only accept Canadian credit card payments and ship orders within Canada. If you are attempting to purchase a gift from outside of Canada for shipping within Canada, you may try to use PayPal.

Our online retail business services all Canadian provinces and territories. As such, we are required to charge the applicable GST/PST/HST rate based on where the goods are being shipped to.

Shipping charges will be charged Alberta GST.

No sales tax is charged when purchasing gift cards. The applicable taxes will be charged to the purchase made when using the gift card as payment.

Sometimes emails get filtered into different folders depending on your email service. Try checking your Promotions folder, or your Junk/SPAM folder. You can also try adding [email protected] and [email protected] to your address book, or your list of approved email addresses.

Occasionally some of our emails are blocked by certain email providers. As a precautionary measure, we kindly request avoiding the use of shaw.ca email addresses when placing orders. In the case you've recently placed an order and haven't received your order confirmation, please reach out to us through our Contact Us form and we can send you a copy.

If you need to cancel your order, please contact us as soon as possible through our Contact Us form so we can process your request prior to shipping. We are unable to cancel web orders that have been shipped and picked up by Canada Post. Should your item have already been shipped at the time of the cancelation request, please follow the return procedure. You can ship back the item to Breathe Outdoors using a traceable postal service such as Canada Post or UPS. All returns can be addressed to: Breathe Outdoors 10951-170 Street, Edmonton, AB (Attn: Web Return).

You will be responsible for the return shipping and any costs it may incur. Please state on the return paperwork that you would like a full refund. Once we receive the package, all qualifying returns will be refunded to their original method of payment. We kindly request that you allow 3 business days for this refund to be fully processed and deposited in your account. We will email you a confirmation that the transaction has been completed once your refund has been processed.

PAYMENT METHODS & INFORMATION

Online:
  • VISA
  • MasterCard
  • American Express
  • PayPal
  • Sezzle
  • Breathe Outdoors Gift Cards
 
In Stores:
  • VISA
  • MasterCard
  • American Express
  • Debit
  • Cash
  • Breathe Outdoors Gift Cards

We do not accept credit card payments over the phone for both in-store and online purchases.

We do not accept international credit cards or international billing addresses. To purchase a gift from outside of Canada for shipping within Canada, please try using PayPal at checkout.

Please Note: If your billing name or address contains 'special characters' (including: dashes, &) you may experience issues at checkout. Please try checking out as a guest using PayPal.

To checkout as a guest using PayPal, please select the 'Debit or Credit Card' or 'Pay with a credit or Visa Debit card' options and follow the on screen prompts.

  1. Select PayPal as your payment method at checkout.
  2. Two payment options will show up once PayPal has been selected.
    1. Select the 'Debit or Credit Card' option, OR
    2. Select PayPal and then use the 'Pay with a credit or Visa Debit card' option instead of logging in.
  3. Enter Credit or Debit card information.
  4. Complete transaction.

Flexible Finance Option! Purchase what you need now, and pay in 4 installments over 6 weeks with 0% interest.

Additional Sezzle Information (including FAQ's for purchases and returns), can be found here.

When you get to the checkout screen, you will have the option to use 'Sezzle' as your payment method.

  1. Select 'Sezzle' as your payment method at checkout.
  2. Make sure you accept the terms and conditions, and then click 'CONTINUE TO SEZZLE'
  3. Once you have selected Sezzle as your payment method, you will be directed to fill out your billing information.
    1. If your billing and shipping information are the same, please check off the option 'My billing and shipping address are the same'.
  4. Once your billing and shipping information has been confirmed, you can continue to Sezzle.
    1. If this is your first purchase through Sezzle, you may need to confirm your phone number before entering your information (name, birthday, province of residency and email address).
  5. When you have arrived at the Sezzle checkout page, you will be asked to select a payment plan. Please follow the prompts until completion.
  6. Once your order has been placed, you will be redirected back to Breathe Outdoors and you will see an order confirmation number on your screen. You should receive an email confirmation shortly.

Sezzle Troubleshooting Tips:

  • When making your first purchase with Sezzle, you may be asked to 'create an account' to allow you to connect directly to your checking account. We highly encourage you to instead pay directly with a credit card through Sezzle. Creating an account with sensitive banking information will require verification from a bank and may create a delay in being able to complete your order.
  • Sezzle is not compatible with gift card purchases.
  • Please Note: Sezzle Purchases cannot be refunded instore, please see the Return & Exchange Policy for additional details on how to return items purchased using Sezzle.

Why was I declined for an order?

  • From Sezzle: Sezzle is committed to financially empowering shoppers by supporting responsible spending. Therefore, our system does not approve 100% of orders. Your order may be declined, even if the order amount is less than your estimated spending power, as Sezzle considers various factors during the approval process. In addition to your individual spending power, there may be order limitations specific to each merchant. Learn More.

Why did my payment fail?

  • From Sezzle: When a payment attempt fails for various reasons, including but not limited to insufficient funds, incorrect account details, or an expired payment method, a failed payment fee may be applied to the account. A late payment fee may also apply if the failed payment is not paid by its original due date* or, where applicable, before any state-required grace period expires. Learn More.

GIFT CARDS

Gift cards can be purchase online here or by visiting any Breathe Outdoors store!

Gift cards can be redeemed online at breatheoutdoors.ca or at any Breathe Outdoors store location.

Gift cards purchased at Campers Village will continue to be accepted at Breathe Outdoors.

Redeem online

On the Checkout page, enter your gift card number and CVC/CVV/PIN/Access Code in the appropriate boxes. On the back of your gift card, there will be either a 3-digit CVC/CVV/PIN or a 4-digit access code. The CVC/CVV/PIN may be hidden underneath a small silver sticker. This sticker can be scratched off using a key or coin. Complete the payment information and click the "Submit Order" button.

If there is a balanced owed, you will be prompted to also enter your credit card information to complete your purchase. We can only accept credit card transactions with totals over $5. Please keep in mind that your remaining balance cannot be under $5 after applying your Gift Card.

 

Redeem at a Breathe Outdoors store location

Find a Breathe Outdoors store location closest to you by visiting our Contact page

Present your gift card to the cashier at checkout.

Gift cards purchased at Campers Village will continue to be accepted at Breathe Outdoors. We might have a new name, but we are still your favourite locally owned and operated outdoors store!

You can check your gift card balance online here or by visiting one of our store locations.

  • Will be delivered to recipient via email within an hour of selected time frame.
    • E-Gift Cards selected for a future delivery date will be delivered within an hour of the selected time.
  • The card number and access code can be located in the E-Gift Card email.
    • Please Note: Access Code and CVV/PIN are used interchangeably. 'Access Code' should be 4-digits long, 'CVC/CVV/PIN' should be 3-digits long.
  • E-Gift Cards can only be purchased using PayPal. This can be done through an existing PayPal account or by checking out through PayPal as a guest.
  • E-Gift Cards are subject to all Gift Card terms and conditions. We are unable to refund or cancel gift card purchases.
  • Redeeming an E-Gift Card In Store:
    • You will be asked to display either a printed copy of the E-Gift Card email, or to pull up the email on your mobile device. Please be advised that the original sender of the email must be visible. Breathe Outdoors reserves the right to refuse to accept an E-Gift Card as a payment method if it does not match these criteria at the discretion of the Manager on Duty or Customer Service Specialist.
  • For assistance with E-Gift Cards, please reach out through our Contact Us form.
  • Gift cards may be purchased at breatheoutdoors.ca or at any Breathe Outdoors store location.
  • No taxes are charged on the purchase of gift cards. Applicable taxes are charged when gift cards are redeemed.
  • Gift cards can be redeemed on purchases of merchandise at breatheoutdoors.ca and for purchases of merchandise or services at any Breathe Outdoors retail store location.
  • Upon redeeming your gift card, if your purchase exceeds the amount of the gift card, you will need to pay the balance. (When redeeming online, this balance must be paid by credit card.)
  • Gift cards cannot be redeemed for cash (except where required by law).
 
  • Gift cards have no expiry date.
  • Gift cards are not refundable if lost, stolen, or destroyed.
  • Gift cards may not be resold. Gift cards purchased through any unauthorized resellers, e-Bay or other internet auction sites are not guaranteed by Breathe Outdoors.
  • Use of Breathe Outdoors gift cards constitutes your acceptance of these terms and conditions.
  • Gift cards purchased at Campers Village will continue to be accepted at Breathe Outdoors.
  • Breathe Outdoors is not responsible for lost, stolen, or damaged cards. Gift Card numbers should be protected and treated like cash.

SHIPPING & TRACKING

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post. For more information visit our Shipping & Return Policy page

Orders will be shipped and delivered by Canada Post

View Canada Post Delivery Standards for shipping timelines to your area

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post.

Orders are picked up by Canada Post Monday to Friday. We do not ship orders Saturday, Sunday, or on Statutory Holidays. Orders will be processed in the sequence they are received in. We kindly request that you allow a minimum of two business days for web orders to be processed for both shipping and curbside pick-up orders.

All Canada Post tracking numbers are sent via email in your Shipping Notification. In the event your order is fulfilled by multiple locations, you will receive more than one Shipping Notification.

Canada Post shipping rates are automatically calculated on the web store during the checkout process once you have completed your Billing Address and Shipping Address information. All shipments originate from our Alberta warehouses. Canada Post shipping rates are calculated based on the shipping container size and weight, choosing the greater of the two.

  1. Add all items you wish to purchase and ship to your shopping cart.
  2. Proceed to checkout.
  3. Complete the Billing Address and Shipping Address information.
  4. A rate for Canada Post shipping will then appear in the Shipping Method section.

All shipping charges will be subject to Alberta sales tax of 5%.

View Canada Post Delivery Standards for shipping timelines to your area

A contact person must be available to accept the delivery between the hours of 9 am – 5 pm, as some packages require a signature for delivery. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.

Estimated Business Days for Speed of Service are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Once the shipment is picked up from our warehouse for delivery, it is no longer our responsibility to track the shipment, and we are not responsible for any shipping delays. You will be sent a tracking number and shipment information from Canada Post via email so you can track your shipment online.

Estimated Business Days for Speed of Service do not apply to:

  • Deliveries to The Northwest Territories, Nunavut, Yukon, PO boxes and rural areas.
  • Deliveries made during statutory holidays.
  • Items that must be sent by ground-shipping: hazardous, flammable and oversize items as noted in the product information.

For any additional shipping-related questions, please contact us directly through our Contact Us form

All orders shipped through Canada Post are traceable on canadapost.ca. Once your web order has been processed for shipping, you will receive an email with a tracking number which you can use to track your package at canadapost.ca. Orders may be shipped in multiple parts, shipping confirmations may include more than one tracking number. Please review your order confirmation for further details.

If you receive your shipping notification email and your tracking number is not working right away, it is because your parcel has not been picked up by Canada Post yet. If the tracking number continues to be unrecognized by Canada Post tracking service after 2 business days, please reach out through our Contact Us form for additional assistance.

According to Canada Post, "If a letter or parcel has an address on it, we are required to try to deliver the item to the address indicated. Changes or corrections can’t be made to the address, or the letter or package, once it has been mailed."

If you need to update a delivery address, please reach out to us through our Contact Us form prior to your package being shipped.

An item is returned to sender when:

  • The address doesn’t exist
  • The address on the package is incomplete
  • The person the letter or parcel is addressed to has moved without providing a forwarding address
  • The package or letter is refused by the person receiving it
  • The postage due isn’t paid by the addressee on demand

If your package is returned to sender, we will contact you to confirm if the package was returned to sender by you for a return, or if the address was incorrect. We will only reship packages returned to sender once, exceptions may apply.

Breathe Outdoors ships web orders via Canada Post. Orders will be shipped from one of our Alberta locations, located in either Edmonton or Calgary. You can find the Canada Post Winter Holiday Cut-Off dates for regular parcels listed below for your convenience.

Cut-Off Dates: Zone: Zone Definition:
December 19th to 20th, 2024 Local Zone Holiday Shipping Cut-Off Dates destination is the same as the originating city/town
December 16th to 19th, 2024 Regional Zone Holiday Shipping Cut-Off Dates destination is in the same region as the originating city/town
December 10th to 18th, 2024 National Zone Holiday Shipping Cut-Off Dates both the originating city/town and destination is the same country

Additional Information can be located on Canada Post's website, here. Packages are typically sent as a regular parcel from a major urban center.

30 DAY PRICE MATCH REQUESTS

A customer can request a price match either at the time of purchase or within 30 days of the purchase of an item. Breathe Outdoors reserves the right to refuse a price match at the discretion of either the Manager on Duty or the Customer Service Specialist Representative at the time of the request.

Submit a price match request through our Contact Us form to provide details on your request. Please include a link or additional details for the third party company offering a lower price, and a copy of your receipt or order confirmation if you are submitting a price match request within 30 days of purchase.

Please Note: price matches for in-store purchases cannot be refunded remotely, please visit any of our three locations in person for assistance.

The price match must meet the following requirements to be considered:

  • The item must be new, available and in-stock in the same brand, model or style, year, season, colour and size. Therefore there can be no variance between the product the customer is looking to purchase from Breathe Outdoors and the product a third party company is offering at a lower price.
    • The item must be in stock at both breatheoutdoors.ca as well as the competitors website at the time the price match request is reviewed in order to be considered valid. Requests may take up to 2 business days to be reviewed and processed.
  • The item must be available for purchase in Canada and the promotional sale price must be shown in CAD. All additional charges must be taken into consideration at the time of the request (including, but not limited to: shipping, handling, processing or environmental fees).
    • Breathe Outdoors is unable to price match marketplace vendors outside of Canada as well as items sold by a third party or by an unauthorized dealer.
  • The sale price/promotion cannot have ended prior to requesting a price match.
  • Price Matching encompasses existing sales and clearance prices but cannot be combined with final sale items. Further exclusions from price match requests include additional or subsequent discounts, such as limited time offers like grand openings, flash sales, or liquidation sales. Prices that have been altered due to errors or misprints are also ineligible for price matches.
  • A price match will be accepted or refused at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.

RETURNS & EXCHANGES

We want you to have a great experience shopping with us whether in-store or online. We’re confident in the quality and selection of the brands and product that we sell, and provide the best possible customer service and product knowledge.

However, we understand that sometimes we buy the wrong size for a friend, or don’t end up needing the extra hot-dog stick.

If, for any reason, you are not completely satisfied with your purchase, you can return it for exchange or refund (with some exceptions). Please follow our return guidelines for more details. All returns are subject to discretion based on these guidelines.

All returns*, whether the original purchase was made in-store or online, can be made in-store or by mail. See instructions for both methods below.

*Sezzle Purchases cannot be refunded instore, but can be returned to the store or through the mail*. You can find additional information here.

RETURN GUIDELINES
  • All returns must be initiated within 30 days of the purchase date.
  • Items must be unused, in new condition with their tags still attached, and in their original packaging if applicable.
  • You must have proof of purchase (store receipt, gift receipt, web order confirmation, or customer purchase history) for all returns and exchanges.
  • All refunds will be made to the tender type used in the original purchase (e.g. cash, credit card, gift card). If you are returning an item that was purchased for you as a gift and you have a gift receipt, the refund will be made to a gift card.
  • If the item was purchased online and shipped to you, the shipping charge will not be refunded.
 
FINAL SALE:
  • For health and safety reasons the following items will not be accepted for return or exchanges:
    • Underwear, swimwear, food, bear and dog spray, sleeping bags, liners, fuel canisters and all climbing safety gear and equipment, including, but not limited to, harnesses, ropes and carabiners.
  • All items reduced by 50% or more cannot be returned or exchanged and are considered a final sale.
  • All items classified as 'As-Is' at the time of purchase are final sale and not eligible for returns or exchanges.
  • Gift cards and Park Passes are not eligible for returns.
Additional Information:
  • Breathe Outdoors is not responsible for return shipping fees. We also recommend that you ship your return package with a carrier that can provide a tracking number and insurance. Breathe Outdoors is not responsible for packages lost in transit.
  • If items in your online order arrived damaged or the wrong item was sent, please contact us directly. 
  • The Breathe Outdoors return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
  • If your item has a manufacturing defect in its materials or workmanship, we can help you with a warranty claim. See our Warranty Claims instructions.
  • If a customer returns merchandise that does not meet the return guideline conditions, a refund will not be issued and the item(s) will be sent back to the customer at their expense.

Final sale items are unable to be returned or exchanged as the item does not meet the criteria required to re-sell an item.

An item is considered a 'final sale' if it meets one or more of the following criteria:

  • Item is reduced by 50% off or more.
  • Item is classified as 'As-'Is' condition at the time of purchase. As-Is items are offered at a discounted price.
  • Items classified as final sale due to health and safety reasons. Includes: underwear, swimwear, food products, bear/dog spray, sleeping bags, sleeping bag lingers, fuel canisters, and all climbing safety equipment (including but not limited to: harnesses, ropes and carabiners).
  • Gift cards and Park Passes are not eligible for returns.

Products may be returned in person at any Breathe Outdoors retail store location. Please bring unused, returnable items with proof of purchase to any of the following Breathe Outdoors locations:

Calgary South
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338

Edmonton South
3235 Calgary Trail NW
Edmonton, AB T6J 5X8
780.479.2267

Edmonton West
10951 170 Street
Edmonton, AB T5P 4V6
780.484.2700

We are happy to accept returns by mail. To return by mail:

  1. Complete the Breathe Outdoors Web Return Form
  2. Include a copy of the completed form and proof of purchase.
    • Mail to:
      Breathe Outdoors
      Attn. Web Return/Exchange
      10951-170 Street
      Edmonton, AB T5P 4V6
  3. Send the parcel via Canada Post parcel service. We highly recommend insuring the parcel and tracking the shipment.

Refunds by mail are usually processed within 2 business days of us receiving the product in our warehouse. Please note 2 business days is the average turnaround time, but it is not a guarantee. If the refund is being issued to a credit card, it could take up to an additional 5 business days for the transaction to appear in your account, depending on your bank. If a refund is made to a gift card, we will contact you with further details.

The customer is responsible for all return shipping charges, except in the case of web orders where the wrong product was received or the product was damaged upon delivery. Return shipping charge exceptions are evaluated on a case-by-case basis - please contact us for further information or assistance.

Breathe Outdoors is unable to issue refunds for charges incurred through third party shipping providers, or shipping costs paid to a third party, regardless of the circumstance. We highly recommend that you send the return parcel using prepaid and insured, Canada Post parcel service with tracking. Parcels returned via freight collect or COD will be refused.

If you require any assistance, please feel free to contact us directly through our Contact Us form

If the item meets our return and exchange criteria, you are more than welcome to return or exchange items paid for using Sezzle!

  • Returns can be done both in-store or through the mail, but Sezzle refunds cannot be processed in-store. If you are issued a credit in place of a refund, you must continue to repay your installment plan with Sezzle in full.
  • Breathe Outdoors is unable to refund Sezzle purchases in-store, these purchases can only be refunded through Sezzle.

In-Store Sezzle Returns and Exchanges:

  1. Visit your local Breathe Outdoors with the item(s) you would like to return or exchange. Be sure to have a copy of your receipt or order confirmation on hand.
  2. Let the cashier know you are returning an item paid for using Sezzle.
  3. You will be directed to drop off the item, and you will be refunded through Sezzle. Refunds will be processed Monday to Friday, 10am to 5pm (exceptions may apply).
    1. In the case of an exchange, the unwanted item will be returned following the above steps, and a replacement item can be purchased in-store by the customer as a new transaction.
    2. In the case of a store stock warranty claim, a straight exchange for an identical item (ie. colour, size, season, UPC), may be processed in store. This exception can be utilized at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.
 

Mail-In Sezzle Returns and Exchanges:

  1. Follow our Return and Exchange procedure to return the item through the mail. Step by step instructions on how to do this can be found above.
  2. Once we receive the return package back to our warehouse, your return should be processed with 2 business days. You will receive an email confirmation once we have received the return package.
  3. You will then be refunded through Sezzle directly. Refunds will be processed Monday to Friday, 10am to 5pm (exceptions may apply).
    1. In the case of an exchange, the unwanted item will be returned following the above steps, and a replacement item can be purchased online by the customer as a new web order.
    2. In the case of a store stock warranty claim, a straight exchange for an identical item (ie. colour, size, season, UPC), may be processed instead. This exception can be utilized at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.

Holiday gifts purchased between November 1st and December 12th, 2024 that meet the return guidelines will be accepted for a return or exchange until January 12th, 2025.

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WARRANTY CLAIMS

To see if your product qualifies for a warranty, please use the following lists of individual brand/vendor warranty policies to locate the appropriate brands website. If you still have questions about a warranty claim and whether your product qualifies, please contact us directly and we can help clarify the individual brand warranty policies and what you can expect for your warranty claim.

If the brand of your defective product is not represented, and the defective product was purchased through Breathe Outdoors, please contact us or come in-store for further information and/or assistance.

If the defective item has not been used, remains in its original packaging with all appropriate tags, and is within the 30 day return window, please bring the item in for a full return. See our Return Policy.

Please Note: For all applicable items, we kindly request that you clean or launder the item before returning it for warranty consideration. Warranty Claims may be denied if items are returned in a soiled or unwashed condition.

If you have an item that was purchased from us, that you feel qualifies for a warranty claim, you can bring it to your nearest Breathe Outdoors location for further evaluation.

If you are unsure whether your product qualifies for a warranty claim, our sales associates are happy to assist you in determining your products qualification. Our associates are knowledgeable in the various warranty claim procedures for each supplier/brand we carry and they may be able to give you additional insight regarding expectations regarding resolution of your warranty claim.

If we believe your product qualifies for a warranty claim, we can complete the warranty claim process and act on your behalf in seeking resolution for your warranty claim with the appropriate supplier/brand.

Please note this can vary by brand, see the complete list of each supplier/brand for further details.

We accept applications for warranty claims by mail. A Breathe Outdoors representative will evaluate your warranty application within 1 week upon receipt. If your warranty claim is accepted by Breathe Outdoors, please expect a minimum of 4-6 weeks for evaluation and resolution from the supplier/brand. If the warranty application is denied, the product will be returned to the customer at their expense.

We highly recommend that you send the return parcel using a prepaid and insured parcel service, with tracking. Breathe Outdoors is not responsible for packages lost in transit.

Please follow these steps to submit a warranty claim by mail:

  1. Enclose a letter detailing:
    • Your full address
    • Your contact information
    • A copy of your receipt
    • Explanation, in detail, about the product defects
    • Where applicable, please clean or launder the item before returning it for warranty consideration.
  2. Please contact us with a brief summary of your claim prior to mailing the package back. 
  3. Mail to:
    • Breathe Outdoors
      Attn: Warranty Department
      10951 170 Street
      Edmonton, AB T5P 4V6
  4. We kindly request you contact us with the tracking information for the return package as soon as it becomes available.

Some of the brands we carry prefer to have the customer submit a warranty claim directly through them. This allows them to often repair the item instead of replacing it, and will vary by Brand/Vendor. If a brand requires the purchaser to submit the claim directly to them, Breathe Outdoors will be unable to submit a claim on your behalf.

Warranty claims for the following list of brands/vendors can be submitted directly to the brand or vendor by the purchaser or by Breathe Outdoors, but the claim can only be submitted once. Please see the appropriate brand/vendor policy for further details. If a brand/vendor does not have a policy linked, please contact Breathe Outdoors for further details. If a claim has already been submitted directly to the brand/vendor, Breathe Outdoors is unable to submit a duplicate claim on the purchasers behalf.

Breathe Outdoors is able to submit claims on the purchasers’ behalf for the following brands or vendors:

 

*For Brands/Vendors that are marked with an asterisk, please contact customer care directly to inquire about a warranty claim or policy.

Breathe Outdoors is unable to submit claims on the purchasers behalf for the following brands/vendors. For all brands listed below, please submit all warranty claims directly through the brand or vendor:

PRODUCT REVIEWS

All reviews are submitted anonymously unless logged in to a customer account at the time of the submission. This means we will not contact you if your review is not approved for any reason. We reserve the right to refuse the publication of any material that may be considered defamatory, harmful, inappropriate, threatening, or otherwise.

All product reviews submitted through the Site reflect your views, thoughts, and opinions and do not necessarily reflect the views of Breathe Outdoors. You are responsible for the reliability, accuracy, appropriateness, and legality of your submission. We are not liable for the accuracy or reliability of the content contained in product reviews posted to the Site.

By submitting a review on the Site, you agree that your submission falls within our contributed content guidelines. Breathe Outdoors reserves the right to remove or refuse to post a product review submission without notice.

Contains relevant, helpful, or additional information related to the product you are reviewing. All reviews should be informative, beneficial, and respectful.

  • Does not contain helpful or beneficial feedback. A review can be positive or negative but needs to be directly related to the product.
  • Contains swear words or other language that could be deemed harmful or inappropriate.
  • Contains misleading or inaccurate information.
  • Contains a violation of the contributed content guidelines.

CUSTOMER ACCOUNTS

To create a new online account, just fill in the form!

Unfortunately, not at this time! If you would like to create a new account, we are happy to delete the old one for you.

Absolutely! Just reach out and let us know.

If you signed up for an account but did not receive your account verification email, your email address may have a typo in it. Please try creating the account again or reach out to our Customer Service team for additional assistance. Create a new account.

If you signed up for our mailing list through Campers Club, you haven't created an online account yet. Please create a new online customer account.

Nope! They aren't connected, so if you create an account in-store, you will still need to create a new online customer account if you would like one.

Additionally, if you create an online account, this does not automatically create an in-store account.

If you are on our physical mailing list and would like to either update, or remove your address, please submit your request here.

CAMPERS CLUB

Well, to start, you don't have to camp to be part of this club! If you're interested in outdoor adventures and the gear to stay comfortable and safe while exploring, this is probably a great place for you. We want to keep our customers informed, sneak in great deals, and showcase our community.

If you’re new to the Breathe Outdoors, we used to be named Campers Village, and in 2021 we were reborn as Breathe Outdoors! When our name changed, we wanted to keep some things that spoke to our heritage, and since our Campers Club program has been a favourite customer perk for years, we decided to honor that and retain the “Campers Club” name.

By enrolling in Campers Club, you’ll be joining thousands of adventurers who get a mountain-full of benefits, such as:

  • 10% off your first online purchase*! (Discount code will be sent by email when you sign up for our Campers Club. *Discount is only applicable on regular priced items.)
  • 10% off on your birthday each year! (Discount code will be sent by email on your registered birthday. Available for both in-store and online purchases)
  • 10% off Parks Canada passes, all books, and maps! (Discount available exclusively for in-store purchases)
  • Invites to special industry events and promos, which are usually accompanied by great swag and prizes!
  • Invites to outdoor education seminars and courses.
  • Invites to secret Campers Club private events
  • Be the first to know about exclusive sales, promos, and new product releases

Membership is 100% free of charge! We truly value our customers, and this is a way for us to give a little bit back to them.

We promise we won’t spam you and we won’t sell or trade your information to a third party. You’re able to unsubscribe anytime.

To join our Campers Club, sign up for free now!

Campers Club discounts are only valid for members of our Campers Club. These discount codes will not be considered valid unless you are logged in to your customer account at the time of purchase.

Please note, signing up for Campers Club does not automatically create an online customer account. To sign up for an online account, please do so here.

Campers Club Birthday discounts will be emailed to you on the morning of your registered birthday. Please sign up at least one day prior to your birthday to avoid issues receiving your code.

ADDITIONAL FAQS

If you are purchasing on behalf of a group, business or government entity, please visit our Corporate & Group Sales page.

Yes! Leashed and well-behaved pups or other pets are welcome to shop alongside their owners in the store.

We no longer offer repairs in-store.

If you are interested in getting your item repaired locally, there is a few places in the Edmonton and Calgary areas we can recommend!

If you are located in the Edmonton Area, Totem Outdoor Outfitters has a repair department that we have recommended to some of our customers. You can find additional information on their website: Totem Outdoor Outfitters Summer Sports Repair or by calling their service department.

If you are located in the Calgary Area, we have recommended a few of our customers to Gear Restore in the past. They specialize in outdoor gear, and should be able to help you with your item. You can find additional information on their website: Gear Restore

We sure do! Please note, these passes are only available for in-store purchase at this time. For more information, please visit our Parks Canada Discovery Passes page.

We haven't sold. We haven't closed. We are open, thriving, and still Alberta-owned. Just like we have been since 1963.

Times have changed, and while we are–and will remain–a locally owned Alberta retailer, a few things have become clear to us. Read more about why in 2021, we changed our name from Campers Village to Breathe Outdoors here.

Still looking for more information on why we changed our name? Read all about our full rebrand!
Campers Village has become Breathe Outdoors (November 2021)

We appreciate your interest in showing your support for Breathe Outdoors!

FREE Breathe Outdoors stickers are available with web order purchases over $49. If you would like us to include a free Breathe Outdoors sticker with your web order, please reach out to us prior to your order being shipped and we will see what we can do!

NOTE: Limited sticker quantity is available on a first-come first-serve basis.


PRODUCT REVIEWS

Product Review Submissions:

All reviews are submitted anonymously unless logged in to a customer account at the time of the submission. This means we will not contact you if your review is not approved for any reason. We reserve the right to refuse the publication of any material that may be considered defamatory, harmful, inappropriate, threatening, or otherwise.

All product reviews submitted through the Site reflect your views, thoughts, and opinions and do not necessarily reflect the views of Breathe Outdoors. You are responsible for the reliability, accuracy, appropriateness, and legality of your submission. We are not liable for the accuracy or reliability of the content contained in product reviews posted to the Site.

By submitting a review on the Site, you agree that your submission falls within our contributed content guidelines. Breathe Outdoors reserves the right to remove or refuse to post a product review submission without notice.

Approved Review Guidelines:

  • Contains relevant, helpful, or additional information related to the product you are reviewing. All reviews should be informative, beneficial, and respectful.

Why wasn't my review posted?

  • Does not contain helpful or beneficial feedback. A review can be positive or negative but needs to be directly related to the product.
  • Contains swear words or other language that could be deemed harmful or inappropriate.
  • Contains misleading or inaccurate information.
  • Contains a violation of the contributed content guidelines.

ORDERING & SHIPPING

Why haven't I received my order confirmation?

Sometimes emails get filtered into different folders depending on your email service. Try checking your Promotions folder, or your Junk/SPAM folder. You can also try adding [email protected] and [email protected] to your address book, or your list of approved email addresses.

Occasionally some of our emails are blocked by certain email providers. As a precautionary measure, we kindly request avoiding the use of shaw.ca email addresses when placing orders. In the case you've recently placed an order and haven't received your order confirmation, please reach out to us through our contact form and we can send you a copy.

My tracking number doesn't work

If you receive your shipping notification email and your tracking number is not working right away, it is because your parcel has not been picked up by Canada Post yet. If the tracking number continues to be unrecognized by Canada Post tracking service after 2 business days, please contact [email protected] for additional assistance.

Why can't I place my order?

There are a few possible reasons why you can’t place an order. Here are some troubleshooting tips to try:

  • Manually type your address in for shipping and/or billing address. Sometimes the auto-fill feature does not register for these forms
  • If you are receiving an AVS error, there is an issue with your billing address. Please double check the full address is correct, and matches the billing address of the credit card.
  • If you are having issues placing an order for curbside pickup, check that the billing address you have entered is your billing address, and not the pickup store address.
  • If you are having issues placing an order for curbside pickup, please try checking out as a guest instead of being logged in to your customer account.
  • Make sure that your billing address matches the address associated with your credit card
  • If you are using a Gift Card, please use a credit card for any remaining balance instead of PayPal. PayPal is not configured with our Gift Card provider.
  • If you are using a Gift Card, be sure to click the ADD button so that it will be applied to your order.
  • We can only accept credit card transactions with totals over $5. Please keep in mind that your remaining balance cannot be under $5 after applying your Gift Card.
  • If your coupon code isn't working, it could be due to one of these three reasons: it may have expired, the items in your cart may be excluded from the promotion, or you can verify the spelling to ensure it's entered correctly.

If you have tried these tips and are still having trouble, please contact us through our contact form.

Why don't I see my preferred shipping option?

The shipping options available to choose from are determined by the products that you have ordered.

  • If preferred curbside pick-up option is not available:
    • All of the items in your order must all be available at the same pick-up location
    • Troubleshooting Advice: Review the items in your cart to ensure they are all available at your preferred store location.

  • If shipping is not available:
    • One or more item(s) is only available at the Edmonton South store
    • One or more item(s) does not qualify for shipping (see Shipping Oversized & Hazardous Items for more information)
    • Troubleshooting Advice: Review the items in your cart to ensure they are all available and qualify for shipping.

  • If only shipping is available:
    • Your order will be fulfilled and shipped from two locations, Edmonton West and Calgary
    • Troubleshooting Advice: Your order cannot be fulfilled as requested by a single store location. If you would prefer curbside pickup, please contact us for additional assistance.

  • If no shipping or curbside pick-up options are available:
    • One or more of the above scenarios is true
    • Troubleshooting Advice: Please review all items in your cart to ensure they qualify for your preferred shipping method. Follow the troubleshooting advice listed above, or contact us for further assistance.

Do you offer free shipping?

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post. For more information visit our Shipping & Return Policy page

Can I make a purchase from outside of Canada? Do you ship internationally?

At this time we can only accept Canadian credit card payments and ship orders within Canada. If you are attempting to purchase a gift from outside of Canada for shipping within Canada, you may try to use PayPal.

PAYMENT METHODS & INFORMATION

What types of payment does Breathe Outdoors accept?

Online:
  • VISA
  • MasterCard
  • American Express
  • PayPal
  • Sezzle
  • Breathe Outdoors Gift Cards
 
In Stores:
  • VISA
  • MasterCard
  • American Express
  • Debit
  • Cash
  • Breathe Outdoors Gift Cards

We do not accept credit card payments over the phone for both in-store and online purchases.

We do not accept international credit cards or international billing addresses. To purchase a gift from outside of Canada for shipping within Canada, please try using PayPal at checkout.

How do I checkout as a guest using PayPal?

To checkout as a guest using PayPal, please select the 'Debit or Credit Card' or 'Pay with a credit or Visa Debit card' options and follow the on screen prompts.

  1. Select PayPal as your payment method at checkout.
  2. Two payment options will show up once PayPal has been selected.
    1. Select the 'Debit or Credit Card' option, OR
    2. Select PayPal and then use the 'Pay with a credit or Visa Debit card' option instead of logging in.
  3. Enter Credit or Debit card information.
  4. Complete transaction.

PAY NOW WITH SEZZLE!

Flexible Finance Option! Purchase what you need now, and pay in 4 installments over 6 weeks with 0% interest.

How do I purchase with Sezzle?

When you get to the checkout screen, you will have the option to use 'Sezzle' as your payment method.

  1. Select 'Sezzle' as your payment method at checkout.
  2. Make sure you accept the terms and conditions, and then click 'CONTINUE TO SEZZLE'
  3. Once you have selected Sezzle as your payment method, you will be directed to fill out your billing information.
    1. If your billing and shipping information are the same, please check off the option 'My billing and shipping address are the same'.
  4. Once your billing and shipping information has been confirmed, you can continue to Sezzle.
    1. If this is your first purchase through Sezzle, you may need to confirm your phone number before entering your information (name, birthday, province of residency and email address).
  5. When you have arrived at the Sezzle checkout page, you will be asked to select a payment plan. Please follow the prompts until completion.
  6. Once your order has been placed, you will be redirected back to Breathe Outdoors and you will see an order confirmation number on your screen. You should receive an email confirmation shortly.

Sezzle Troubleshooting Tips:

  • When making your first purchase with Sezzle, you may be asked to 'create an account' to allow you to connect directly to your checking account. We highly encourage you to instead pay directly with a credit card through Sezzle. Creating an account with sensitive banking information will require verification from a bank and may create a delay in being able to complete your order.
  • Sezzle is not compatible with gift card purchases.
  • Please Note: Sezzle Purchases cannot be refunded instore, please see the Return & Exchange Policy for additional details on how to return items purchased using Sezzle.

Why was I declined for an order?

  • From Sezzle: Sezzle is committed to financially empowering shoppers by supporting responsible spending. Therefore, our system does not approve 100% of orders. Your order may be declined, even if the order amount is less than your estimated spending power, as Sezzle considers various factors during the approval process. In addition to your individual spending power, there may be order limitations specific to each merchant. Learn More.

Why did my payment fail?

  • From Sezzle: When a payment attempt fails for various reasons, including but not limited to insufficient funds, incorrect account details, or an expired payment method, a failed payment fee may be applied to the account. A late payment fee may also apply if the failed payment is not paid by its original due date* or, where applicable, before any state-required grace period expires. Learn More.

GIFT CARDS

Buy a gift card online

Redeeming Gift Cards

Gift cards can be redeemed online at breatheoutdoors.ca or at any Breathe Outdoors store location.

Gift cards purchased at Campers Village will continue to be accepted at Breathe Outdoors.

Redeem online

On the Checkout page, enter your gift card number and 3 Digit CVV/PIN in the appropriate boxes. The gift card 3 Digit CVV/PIN is located on the back of the card. The CVV/PIN may be hidden underneath a small silver sticker. This sticker can be scratched off using a key or coin. Complete the payment information and click the "Submit Order" button.

If there is a balanced owed, you will be prompted to also enter your credit card information to complete your purchase. We can only accept credit card transactions with totals over $5. Please keep in mind that your remaining balance cannot be under $5 after applying your Gift Card. PayPal cannot be used to pay the remaining balance.

 

Redeem at a Breathe Outdoors store location

Find a Breathe Outdoors store location closest to you by visiting our Contact page

Present your gift card to the cashier at checkout.

Check your gift card balance

You can check your gift card balance online here or by visiting one of our store locations.

eGift Cards

  • Will be delivered to recipient via email within an hour of selected time frame.
    • E-Gift Cards selected for a future delivery date will be delivered within an hour of the selected time.
  • The card number and access code can be located in the E-Gift Card email.
    • Please Note: Access Code and CVV/PIN are used interchangeably.
  • E-Gift Cards can only be purchased using PayPal. This can be done through an existing PayPal account or by checking out through PayPal as a guest.
  • E-Gift Cards are subject to all Gift Card terms and conditions. We are unable to refund or cancel gift card purchases.
  • Redeeming an E-Gift Card In Store:
    • You will be asked to display either a printed copy of the E-Gift Card email, or to pull up the email on your mobile device. Please be advised that the original sender of the email must be visible. Breathe Outdoors reserves the right to refuse to accept an E-Gift Card as a payment method if it does not match these criteria at the discretion of the Manager on Duty or Customer Service Specialist.
  • For assistance with E-Gift Cards, please contact customer service.

Terms and Conditions for all Breathe Outdoors Gift Cards

  • Gift cards may be purchased at breatheoutdoors.ca or at any Breathe Outdoors store location.
  • No taxes are charged on the purchase of gift cards. Applicable taxes are charged when gift cards are redeemed.
  • Gift cards can be redeemed on purchases of merchandise at breatheoutdoors.ca and for purchases of merchandise or services at any Breathe Outdoors retail store location.
  • Upon redeeming your gift card, if your purchase exceeds the amount of the gift card, you will need to pay the balance. (When redeeming online, this balance must be paid by credit card.)
  • Gift cards cannot be redeemed for cash (except where required by law).
 
  • Gift cards have no expiry date.
  • Gift cards are not refundable if lost, stolen, or destroyed.
  • Gift cards may not be resold. Gift cards purchased through any unauthorized resellers, e-Bay or other internet auction sites are not guaranteed by Breathe Outdoors.
  • Use of Breathe Outdoors gift cards constitutes your acceptance of these terms and conditions.
  • Gift cards purchased at Campers Village will continue to be accepted at Breathe Outdoors.
  • Breathe Outdoors is not responsible for lost, stolen, or damaged cards. Gift Card numbers should be protected and treated like cash.

30 DAY PRICE MATCH REQUESTS

A customer can request a price match either at the time of purchase or within 30 days of the purchase of an item. Breathe Outdoors reserves the right to refuse a price match at the discretion of either the Manager on Duty or the Customer Service Specialist Representative at the time of the request.

The price match must meet the following requirements to be considered:

  1. The item must be new, available and in-stock in the same brand, model or style, year, season, colour and size. Therefore there can be no variance between the product the customer is looking to purchase from Breathe Outdoors and the product a third party company is offering at a lower price.
    • The item must be in stock at both breatheoutdoors.ca as well as the competitors website at the time the price match request is reviewed in order to be considered valid. Requests may take up to 2 business days to be reviewed and processed.
  2. The item must be available for purchase in Canada and the promotional sale price must be shown in CAD. All additional charges must be taken into consideration at the time of the request (including, but not limited to: shipping, handling, processing or environmental fees).
    • Breathe Outdoors is unable to price match marketplace vendors outside of Canada as well as items sold by a third party or by an unauthorized dealer.
  3. The sale price/promotion cannot have ended prior to requesting a price match.
  4. Price Matching encompasses existing sales and clearance prices but cannot be combined with final sale items. Further exclusions from price match requests include additional or subsequent discounts, such as limited time offers like grand openings, flash sales, or liquidation sales. Prices that have been altered due to errors or misprints are also ineligible for price matches.
  5. A price match will be accepted or refused at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.

Submit a price match request through our contact page here to provide details on your request. Please include a link or additional details for the third party company offering a lower price, and a copy of your receipt or order confirmation if you are submitting a price match request within 30 days of purchase.

Please Note: price matches for in-store purchases cannot be refunded remotely, please visit any of our three locations in person for assistance.

CORPORATE & GROUP SALES

If you are purchasing on behalf of a group, business or government entity, please visit our Corporate & Group Sales page.

SALES TAX

How does Breathe Outdoors calculate sales tax?

Our online retail business services all Canadian provinces and territories. As such, we are required to charge the applicable GST/PST/HST rate based on where the goods are being shipped to.

Shipping charges will be charged Alberta GST.

No sales tax is charged when purchasing gift cards. The applicable taxes will be charged to the purchase made when using the gift card as payment.

SHIPPING RATES

Canada Post shipping rates are automatically calculated on the web store during the checkout process once you have completed your Billing Address and Shipping Address information. All shipments originate from our Alberta warehouses. Canada Post shipping rates are calculated based on the shipping container size and weight, choosing the greater of the two.

  • Note: Certain products cannot be shipped. These exceptions will be noted on the product pages. Please see the Shipping Oversized & Hazardous items section.
 

How can I get a shipping rate calculated?

  1. Add all items you wish to purchase and ship to your shopping cart.
  2. Proceed to checkout.
  3. Complete the Billing Address and Shipping Address information.
  4. A rate for Canada Post shipping will then appear in the Shipping Method section.

All shipping charges will be subject to Alberta sales tax of 5%.

SHIPPING & TRACKING

Orders will be shipped and delivered by Canada Post

View Canada Post Delivery Standards for shipping timelines to your area

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post.

Orders are picked up by Canada Post Monday to Friday. We do not ship orders Saturday, Sunday, or on Statutory Holidays.

All Canada Post tracking numbers are sent via email in your Shipping Notification. In the event your order is fulfilled by multiple locations, you will receive more than one Shipping Notification.

How do I track a shipment?

All orders shipped through Canada Post are traceable on canadapost.ca. Once your web order has been processed for shipping, you will receive an email with a tracking number which you can use to track your package at canadapost.ca. Orders may be shipped in multiple parts, shipping confirmations may include more than one tracking number. Please review your order confirmation for further details.

Estimated Business Days for Speed of Service do not apply to:

  • Deliveries to The Northwest Territories, Nunavut, Yukon, PO boxes and rural areas.
  • Deliveries made during statutory holidays.
 
  • Items that must be sent by ground-shipping: hazardous, flammable and oversize items as noted in the product information.

Please Note:

  • A contact person must be available to accept the delivery between the hours of 9 am – 5 pm, as some packages require a signature for delivery. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.
  • Estimated Business Days for Speed of Service are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Once the shipment is picked up from our warehouse for delivery, it is no longer our responsibility to track the shipment, and we are not responsible for any shipping delays. You will be sent a tracking number and shipment information from Canada Post via email so you can track your shipment online.
 
  • Our distribution centers do not ship on any Alberta statutory holidays.
  • We do not ship internationally.
  • For any additional shipping-related questions, please contact us directly at [email protected]

SHIPPING OVERSIZED & HAZARDOUS ITEMS

Some items which are hazardous, very heavy or oversized may need to be delivered by another carrier. Should this be the case, Breathe Outdoors will contact you directly with new shipping options and associated costs. These costs may differ from the original shipping charge on the web order. Should the new shipping option not be favourable to the customer, Breathe Outdoors will cancel the order and refund the order in full.

Some heavy and oversized items may have inaccurate shipping charges attributed to them at the time of purchase on the web store. Breathe Outdoors reserves the right to increase or decrease the original shipping charge, but will only do so with the consent of the customer. If the shipping terms are not agreed upon by both parties, Breathe Outdoors will cancel the order and refund the order in full. We apologize for any discrepancies which might arise.

Oversized Items

Shipping kayaks, canoes, large stoves, and other oversize or heavy items costs extra. Some oversized items may be available for shipping with an additional cost, while others are only available for curbside pickup or in-store purchase. Be sure to read the special shipping information that appears on the product page, or on the checkout screen. Oversize charges are not added on Breathe Outdoors curbside pickup orders.

Hazardous Items

Because flammable items cannot be shipped, these items are available for curbside pickup only. They are also available to purchase at your local Breathe Outdoors store.

Bear spray products require customers to fill out a consent form therefore these items are only available for purchase in store.

IN-STORE PICKUP

How to I place an order at Breathe Outdoors for in-store pickup?

You have 3 choices:

  • Shop online: Choose any of the 3 stores for curbside pickup in the shipping method section. We will email you when your order is ready for pick up, please wait until you receive this email before arriving to the store. Please see the Shipping and Return Policy page for more curbside pickup information.
 

Please Note: As of January 2024, both Edmonton and Calgary have a single-use plastic bylaw in place. Please be advised that Breathe Outdoors is unable to offer a complimentary bag (paper or plastic) for all in-store pickup orders. Paper bags can be purchased for a small fee in-store at the till.

ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible at [email protected] so we can process your request prior to shipping. We are unable to cancel web orders that have been shipped and picked up by Canada Post. Should your item have already been shipped at the time of the cancelation request, please follow the return procedure. You can ship back the item to Breathe Outdoors using a traceable postal service such as Canada Post or UPS. All returns can be addressed to: Breathe Outdoors 10951-170 Street, Edmonton, AB (Attn: Web Return).

You will be responsible for the return shipping and any costs it may incur. Please state on the return paperwork that you would like a full refund. Once we receive the package, all qualifying returns will be refunded to their original method of payment. We kindly request that you allow 3 business days for this refund to be fully processed and deposited in your account. We will email you a confirmation that the transaction has been completed once your refund has been processed.

RETURNS & EXCHANGES

Return Policy

We want you to have a great experience shopping with us whether in-store or online. We’re confident in the quality and selection of the brands and product that we sell, and provide the best possible customer service and product knowledge.

However, we understand that sometimes we buy the wrong size for a friend, or don’t end up needing the extra hot-dog stick.

If, for any reason, you are not completely satisfied with your purchase, you can return it for exchange or refund (with some exceptions). Please follow our return guidelines for more details. All returns are subject to discretion based on these guidelines.

All returns*, whether the original purchase was made in-store or online, can be made in-store or by mail. See instructions for both methods below.

*Sezzle Purchases cannot be refunded instore, but can be returned to the store or through the mail*. You can find additional information here.

Return Guidelines:

  • All returns must be initiated within 30 days of the purchase date.
  • Items must be unused, in new condition with their tags still attached, and in their original packaging if applicable.
  • You must have proof of purchase (store receipt, gift receipt, web order confirmation, or customer purchase history) for all returns and exchanges.
  • All refunds will be made to the tender type used in the original purchase (e.g. cash, credit card, gift card). If you are returning an item that was purchased for you as a gift and you have a gift receipt, the refund will be made to a gift card.
  • FINAL SALE
    • For health and safety reasons the following items will not be accepted for return or exchanges: Underwear, swimwear, food, bear and dog spray, sleeping bags, liners, fuel canisters and all climbing safety gear and equipment, including, but not limited to, harnesses, ropes and carabiners.
    • All items reduced by 50% or more cannot be returned or exchanged and are considered a final sale.
    • All items classified as 'As-Is' at the time of purchase are final sale and not eligible for returns or exchanges.
    • Gift cards and Park Passes are not eligible for returns.
 
  • If the item was purchased online and shipped to you, the shipping charge will not be refunded.
  • Breathe Outdoors is not responsible for return shipping fees. We also recommend that you ship your return package with a carrier that can provide a tracking number and insurance. Breathe Outdoors is not responsible for packages lost in transit.
  • If items in your online order arrived damaged or the wrong item was sent, please contact us directly. 
  • The Breathe Outdoors return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
  • If your item has a manufacturing defect in its materials or workmanship, we can help you with a warranty claim. See our Warranty Claims instructions.
  • If a customer returns merchandise that does not meet the return guideline conditions, a refund will not be issued and the item(s) will be sent back to the customer at their expense
Holiday Gift Returns & Exchanges:

Holiday gifts purchased between October 19th and December 13th, 2024 that meet the return guidelines will be accepted for a return or exchange until January 13th, 2025.

Breathe Outdoors Store Locations:

Products may be returned in person at any Breathe Outdoors retail store location. Please bring unused, returnable items with proof of purchase to any of the following Breathe Outdoors locations:

Calgary South
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338

Edmonton South
3235 Calgary Trail NW
Edmonton, AB T6J 5X8
780.479.2267

Edmonton West
10951 170 Street
Edmonton, AB T5P 4V6
780.484.2700


Returning an item paid for using Sezzle

What if I want to return or exchange an item that I purchased using Sezzle?

If the item meets our return and exchange criteria, you are more than welcome to return or exchange items paid for using Sezzle!

  • Returns can be done both in-store or through the mail, but Sezzle refunds cannot be processed in-store. If you are issued a credit in place of a refund, you must continue to repay your installment plan with Sezzle in full.
  • Breathe Outdoors is unable to refund Sezzle purchases in-store, these purchases can only be refunded through Sezzle.

In-Store Sezzle Returns and Exchanges:

  1. Visit your local Breathe Outdoors with the item(s) you would like to return or exchange. Be sure to have a copy of your receipt or order confirmation on hand.
  2. Let the cashier know you are returning an item paid for using Sezzle.
  3. You will be directed to drop off the item, and you will be refunded through Sezzle. Refunds will be processed Monday to Friday, 10am to 5pm (exceptions may apply).
    1. In the case of an exchange, the unwanted item will be returned following the above steps, and a replacement item can be purchased in-store by the customer as a new transaction.
    2. In the case of a store stock warranty claim, a straight exchange for an identical item (ie. colour, size, season, UPC), may be processed in store. This exception can be utilized at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.
 

Mail-In Sezzle Returns and Exchanges:

  1. Follow our Return and Exchange procedure to return the item through the mail. Step by step instructions on how to do this can be found here.
  2. Once we receive the return package back to our warehouse, your return should be processed with 2 business days. You will receive an email confirmation once we have received the return package.
  3. You will then be refunded through Sezzle directly. Refunds will be processed Monday to Friday, 10am to 5pm (exceptions may apply).
    1. In the case of an exchange, the unwanted item will be returned following the above steps, and a replacement item can be purchased online by the customer as a new web order.
    2. In the case of a store stock warranty claim, a straight exchange for an identical item (ie. colour, size, season, UPC), may be processed instead. This exception can be utilized at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.

Returning items for exchange or refund by mail

We accept returns by mail. To return by mail:

  • Complete the Breathe Outdoors Web Return Form
  • Include a copy of the completed form and proof of purchase.
    • Mail to:
      Breathe Outdoors
      Attn. Web Return/Exchange
      10951-170 Street
      Edmonton, AB T5P 4V6
  • Send the parcel via Canada Post parcel service. We highly recommend insuring the parcel and tracking the shipment.

Refunds by mail are usually processed within 2 business days of us receiving the product in our warehouse. Please note 2 business days is the average turnaround time, but it is not a guarantee. If the refund is being issued to a credit card, it could take up to an additional 5 business days for the transaction to appear in your account, depending on your bank. If a refund is made to a gift card, we will contact you with further details.

 

The customer is responsible for all return shipping charges, except in the case of web orders where the wrong product was received or the product was damaged upon delivery. Return shipping charge exceptions are evaluated on a case-by-case basis - please contact us for further information or assistance.

Breathe Outdoors is unable to issue refunds for charges incurred through third party shipping providers, or shipping costs paid to a third party, regardless of the circumstance. We highly recommend that you send the return parcel using prepaid and insured, Canada Post parcel service with tracking. Parcels returned via freight collect or COD will be refused.

If you require any assistance, please feel free to contact us by email [email protected]

WARRANTY CLAIMS

To see if your product qualifies for a warranty, please use the complete list of individual brand/vendor warranty policies to locate the appropriate brands website. If you still have questions about a warranty claim and whether your product qualifies, please contact us directly and we can help clarify the individual brand warranty policies and what you can expect for your warranty claim.

Complete List of Individual Brand or Vendor Warranty Policies

If the brand of your defective product is not represented, and the defective product was purchased through Breathe Outdoors, please contact us or come in-store for further information and/or assistance.

If the defective item has not been used, remains in its original packaging with all appropriate tags, and is within the 30 day return window, please bring the item in for a full return. See our Return Policy.

Please Note: For all applicable items, we kindly request that you clean or launder the item before returning it for warranty consideration. Warranty Claims may be denied if items are returned in a soiled or unwashed condition.

In-Store Warranty Claims

If you have an item that was purchased from us, that you feel qualifies for a warranty claim, you can bring it to your nearest Breathe Outdoors location for further evaluation.

If you are unsure whether your product qualifies for a warranty claim, our sales associates are happy to assist you in determining your products qualification. Our associates are knowledgeable in the various warranty claim procedures for each supplier/brand we carry and they may be able to give you additional insight regarding expectations regarding resolution of your warranty claim.

 

If we believe your product qualifies for a warranty claim, we can complete the warranty claim process and act on your behalf in seeking resolution for your warranty claim with the appropriate supplier/brand.

Please note this can vary by brand, see the complete list of each supplier/brand for further details.

Mail-In Warranty Claims

We accept applications for warranty claims by mail. A Breathe Outdoors representative will evaluate your warranty application within 1 week upon receipt. If your warranty claim is accepted by Breathe Outdoors, please expect a minimum of 4-6 weeks for evaluation and resolution from the supplier/brand. If the warranty application is denied, the product will be returned to the customer at their expense.

We highly recommend that you send the return parcel using a prepaid and insured parcel service, with tracking. Breathe Outdoors is not responsible for packages lost in transit.

Please follow these steps to submit a warranty claim by mail:

  • Enclose a letter detailing:
    • Your full address
    • Your contact information
    • A copy of your receipt
    • Explanation, in detail, about the product defects
    • Where applicable, please clean or launder the item before returning it for warranty consideration.
  • Please contact us with a brief summary of your claim prior to mailing the package back. 
 
  • Mail to:
    • Breathe Outdoors
      Attn: Warranty Department
      10951 170 Street
      Edmonton, AB T5P 4V6
  • We kindly request you contact us with the tracking information for the return package as soon as it becomes available.


Product Review Submissions:

All reviews are submitted anonymously unless logged in to a customer account at the time of the submission. This means we will not contact you if your review is not approved for any reason. We reserve the right to refuse the publication of any material that may be considered defamatory, harmful, inappropriate, threatening, or otherwise.

All product reviews submitted through the Site reflect your views, thoughts, and opinions and do not necessarily reflect the views of Breathe Outdoors. You are responsible for the reliability, accuracy, appropriateness, and legality of your submission. We are not liable for the accuracy or reliability of the content contained in product reviews posted to the Site.

By submitting a review on the Site, you agree that your submission falls within our contributed content guidelines. Breathe Outdoors reserves the right to remove or refuse to post a product review submission without notice.

Approved Review Guidelines:

  • Contains relevant, helpful, or additional information related to the product you are reviewing. All reviews should be informative, beneficial, and respectful.

Why wasn't my review posted?

  • Does not contain helpful or beneficial feedback. A review can be positive or negative but needs to be directly related to the product.
  • Contains swear words or other language that could be deemed harmful or inappropriate.
  • Contains misleading or inaccurate information.
  • Contains a violation of the contributed content guidelines.

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ORDERING & SHIPPING

Why haven't I received my order confirmation?

Sometimes emails get filtered into different folders depending on your email service. Try checking your Promotions folder, or your Junk/SPAM folder. You can also try adding [email protected] and [email protected] to your address book, or your list of approved email addresses.

Occasionally some of our emails are blocked by certain email providers. As a precautionary measure, we kindly request avoiding the use of shaw.ca email addresses when placing orders. In the case you've recently placed an order and haven't received your order confirmation, please reach out to us through our contact form and we can send you a copy.

My tracking number doesn't work

If you receive your shipping notification email and your tracking number is not working right away, it is because your parcel has not been picked up by Canada Post yet. If the tracking number continues to be unrecognized by Canada Post tracking service after 2 business days, please contact [email protected] for additional assistance.

Why can't I place my order?

There are a few possible reasons why you can’t place an order. Here are some troubleshooting tips to try:

  • Manually type your address in for shipping and/or billing address. Sometimes the auto-fill feature does not register for these forms
  • If you are receiving an AVS error, there is an issue with your billing address. Please double check the full address is correct, and matches the billing address of the credit card.
  • If you are having issues placing an order for curbside pickup, check that the billing address you have entered is your billing address, and not the pickup store address.
  • If you are having issues placing an order for curbside pickup, please try checking out as a guest instead of being logged in to your customer account.
  • Make sure that your billing address matches the address associated with your credit card
  • If you are using a Gift Card, please use a credit card for any remaining balance instead of PayPal. PayPal is not configured with our Gift Card provider.
  • If you are using a Gift Card, be sure to click the ADD button so that it will be applied to your order.
  • We can only accept credit card transactions with totals over $5. Please keep in mind that your remaining balance cannot be under $5 after applying your Gift Card.
  • If your coupon code isn't working, it could be due to one of these three reasons: it may have expired, the items in your cart may be excluded from the promotion, or you can verify the spelling to ensure it's entered correctly.

If you have tried these tips and are still having trouble, please contact us through our contact form.

Why don't I see my preferred shipping option?

The shipping options available to choose from are determined by the products that you have ordered.

  • If preferred curbside pick-up option is not available:
    • All of the items in your order must all be available at the same pick-up location
    • Troubleshooting Advice: Review the items in your cart to ensure they are all available at your preferred store location.

  • If shipping is not available:
    • One or more item(s) is only available at the Edmonton South store
    • One or more item(s) does not qualify for shipping (see Shipping Oversized & Hazardous Items for more information)
    • Troubleshooting Advice: Review the items in your cart to ensure they are all available and qualify for shipping.

  • If only shipping is available:
    • Your order will be fulfilled and shipped from two locations, Edmonton West and Calgary
    • Troubleshooting Advice: Your order cannot be fulfilled as requested by a single store location. If you would prefer curbside pickup, please contact us for additional assistance.

  • If no shipping or curbside pick-up options are available:
    • One or more of the above scenarios is true
    • Troubleshooting Advice: Please review all items in your cart to ensure they qualify for your preferred shipping method. Follow the troubleshooting advice listed above, or contact us for further assistance.

Do you offer free shipping?

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post. For more information visit our Shipping & Return Policy page

Can I make a purchase from outside of Canada? Do you ship internationally?

At this time we can only accept Canadian credit card payments and ship orders within Canada. If you are attempting to purchase a gift from outside of Canada for shipping within Canada, you may try to use PayPal.

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PAYMENT INFORMATION

What types of payment does Breathe Outdoors accept?

Online:
  • VISA
  • MasterCard
  • American Express
  • PayPal
  • Sezzle
  • Breathe Outdoors Gift Cards
 
In Stores:
  • VISA
  • MasterCard
  • American Express
  • Debit
  • Cash
  • Breathe Outdoors Gift Cards

We do not accept credit card payments over the phone for both in-store and online purchases.

We do not accept international credit cards or international billing addresses. To purchase a gift from outside of Canada for shipping within Canada, please try using PayPal at checkout.

To checkout as a guest using PayPal, please select the 'Debit or Credit Card' or 'Pay with a credit or Visa Debit card' options and follow the on screen prompts.

How do I checkout as a guest using PayPal?
  1. Select PayPal as your payment method at checkout.
  2. Two payment options will show up once PayPal has been selected.
    1. Select the 'Debit or Credit Card' option, OR
    2. Select PayPal and then use the 'Pay with a credit or Visa Debit card' option instead of logging in.
  3. Enter Credit or Debit card information.
  4. Complete transaction.
PAY NOW WITH SEZZLE!

Flexible Finance Option! Purchase what you need now, and pay in 4 installments over 6 weeks with 0% interest.

How do I purchase with Sezzle?

When you get to the checkout screen, you will have the option to use 'Sezzle' as your payment method.

  1. Select 'Sezzle' as your payment method at checkout.
  2. Make sure you accept the terms and conditions, and then click 'CONTINUE TO SEZZLE'
  3. Once you have selected Sezzle as your payment method, you will be directed to fill out your billing information.
    1. If your billing and shipping information are the same, please check off the option 'My billing and shipping address are the same'.
  4. Once your billing and shipping information has been confirmed, you can continue to Sezzle.
    1. If this is your first purchase through Sezzle, you may need to confirm your phone number before entering your information (name, birthday, province of residency and email address).
  5. When you have arrived at the Sezzle checkout page, you will be asked to select a payment plan. Please follow the prompts until completion.
  6. Once your order has been placed, you will be redirected back to Breathe Outdoors and you will see an order confirmation number on your screen. You should receive an email confirmation shortly.

Sezzle Troubleshooting Tips:

  • When making your first purchase with Sezzle, you may be asked to 'create an account' to allow you to connect directly to your checking account. We highly encourage you to instead pay directly with a credit card through Sezzle. Creating an account with sensitive banking information will require verification from a bank and may create a delay in being able to complete your order.
  • Sezzle is not compatible with gift card purchases.
  • Sezzle Purchases cannot be refunded instore, please see the Return & Exchange Policy for additional details.

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30 DAY PRICE MATCH REQUESTS

A customer can request a price match either at the time of purchase or within 30 days of the purchase of an item. Breathe Outdoors reserves the right to refuse a price match at the discretion of either the Manager on Duty or the Customer Service Specialist Representative at the time of the request.

The price match must meet the following requirements to be considered:

  1. The item must be new, available and in-stock in the same brand, model or style, year, season, colour and size. Therefore there can be no variance between the product the customer is looking to purchase from Breathe Outdoors and the product a third party company is offering at a lower price.
    • The item must be in stock at both breatheoutdoors.ca as well as the competitors website at the time the price match request is reviewed in order to be considered valid. Requests may take up to 2 business days to be reviewed and processed.
  2. The item must be available for purchase in Canada and the promotional sale price must be shown in CAD. All additional charges must be taken into consideration at the time of the request (including, but not limited to: shipping, handling, processing or environmental fees).
    • Breathe Outdoors is unable to price match marketplace vendors outside of Canada as well as items sold by a third party or by an unauthorized dealer.
  3. The sale price/promotion cannot have ended prior to requesting a price match.
  4. Price Matching encompasses existing sales and clearance prices but cannot be combined with final sale items. Further exclusions from price match requests include additional or subsequent discounts, such as limited time offers like grand openings, flash sales, or liquidation sales. Prices that have been altered due to errors or misprints are also ineligible for price matches.
  5. A price match will be accepted or refused at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.

Submit a price match request through our contact page here to provide details on your request. Please include a link or additional details for the third party company offering a lower price, and a copy of your receipt or order confirmation if you are submitting a price match request within 30 days of purchase.

Please Note: price matches for in-store purchases cannot be refunded remotely, please visit any of our three locations in person for assistance.

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CORPORATE & GROUP SALES

If you are purchasing on behalf of a group, business or government entity, please visit our Corporate & Group Sales page.

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SALES TAX

How does Breathe Outdoors calculate sales tax?

Our online retail business services all Canadian provinces and territories. As such, we are required to charge the applicable GST/PST/HST rate based on where the goods are being shipped to.

Shipping charges will be charged Alberta GST.

No sales tax is charged when purchasing gift cards. The applicable taxes will be charged to the purchase made when using the gift card as payment.

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SHIPPING RATES

Canada Post shipping rates are automatically calculated on the web store during the checkout process once you have completed your Billing Address and Shipping Address information. All shipments originate from our Alberta warehouses. Canada Post shipping rates are calculated based on the shipping container size and weight, choosing the greater of the two.

  • Note: Certain products cannot be shipped. These exceptions will be noted on the product pages. Please see the Shipping Oversized & Hazardous items section.
 

How can I get a shipping rate calculated?

  1. Add all items you wish to purchase and ship to your shopping cart.
  2. Proceed to checkout.
  3. Complete the Billing Address and Shipping Address information.
  4. A rate for Canada Post shipping will then appear in the Shipping Method section.

All shipping charges will be subject to Alberta sales tax of 5%.

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SHIPPING & TRACKING

Orders will be shipped and delivered by Canada Post

View Canada Post Delivery Standards for shipping timelines to your area

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post.

Orders are picked up by Canada Post Monday to Friday. We do not ship orders Saturday, Sunday, or on Statutory Holidays.

All Canada Post tracking numbers are sent via email in your Shipping Notification. In the event your order is fulfilled by multiple locations, you will receive more than one Shipping Notification.

How do I track a shipment?

All orders shipped through Canada Post are traceable on canadapost.ca. Once your web order has been processed for shipping, you will receive an email with a tracking number which you can use to track your package at canadapost.ca. Orders may be shipped in multiple parts, shipping confirmations may include more than one tracking number. Please review your order confirmation for further details.

Estimated Business Days for Speed of Service do not apply to:

  • Deliveries to The Northwest Territories, Nunavut, Yukon, PO boxes and rural areas.
  • Deliveries made during statutory holidays.
 
  • Items that must be sent by ground-shipping: hazardous, flammable and oversize items as noted in the product information.

Please Note:

  • A contact person must be available to accept the delivery between the hours of 9 am – 5 pm, as some packages require a signature for delivery. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.
  • Estimated Business Days for Speed of Service are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Once the shipment is picked up from our warehouse for delivery, it is no longer our responsibility to track the shipment, and we are not responsible for any shipping delays. You will be sent a tracking number and shipment information from Canada Post via email so you can track your shipment online.
 
  • Our distribution centers do not ship on any Alberta statutory holidays.
  • We do not ship internationally.
  • For any additional shipping-related questions, please contact us directly at [email protected]

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SHIPPING OVERSIZED & HAZARDOUS ITEMS

Some items which are hazardous, very heavy or oversized may need to be delivered by another carrier. Should this be the case, Breathe Outdoors will contact you directly with new shipping options and associated costs. These costs may differ from the original shipping charge on the web order. Should the new shipping option not be favourable to the customer, Breathe Outdoors will cancel the order and refund the order in full.

Some heavy and oversized items may have inaccurate shipping charges attributed to them at the time of purchase on the web store. Breathe Outdoors reserves the right to increase or decrease the original shipping charge, but will only do so with the consent of the customer. If the shipping terms are not agreed upon by both parties, Breathe Outdoors will cancel the order and refund the order in full. We apologize for any discrepancies which might arise.

Oversized Items

Shipping kayaks, canoes, large stoves, and other oversize or heavy items costs extra. Some oversized items may be available for shipping with an additional cost, while others are only available for curbside pickup or in-store purchase. Be sure to read the special shipping information that appears on the product page, or on the checkout screen. Oversize charges are not added on Breathe Outdoors curbside pickup orders.

Hazardous Items

Because flammable items cannot be shipped, these items are available for curbside pickup only. They are also available to purchase at your local Breathe Outdoors store.

Bear spray products require customers to fill out a consent form therefore these items are only available for purchase in store.

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IN-STORE PICKUP

How to I place an order at Breathe Outdoors for in-store pickup?

You have 3 choices:

  • Shop online: Choose any of the 3 stores for curbside pickup in the shipping method section. We will email you when your order is ready for pick up, please wait until you receive this email before arriving to the store. Please see the Shipping and Return Policy page for more curbside pickup information.
 

Please Note: As of January 2024, both Edmonton and Calgary have a single-use plastic bylaw in place. Please be advised that Breathe Outdoors is unable to offer a complimentary bag (paper or plastic) for all in-store pickup orders. Paper bags can be purchased for a small fee in-store at the till.

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ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible at [email protected] so we can process your request prior to shipping. We are unable to cancel web orders that have been shipped and picked up by Canada Post. Should your item have already been shipped at the time of the cancelation request, please follow the return procedure. You can ship back the item to Breathe Outdoors using a traceable postal service such as Canada Post or UPS. All returns can be addressed to: Breathe Outdoors 10951-170 Street, Edmonton, AB (Attn: Web Return).

You will be responsible for the return shipping and any costs it may incur. Please state on the return paperwork that you would like a full refund. Once we receive the package, all qualifying returns will be refunded to their original method of payment. We kindly request that you allow 3 business days for this refund to be fully processed and deposited in your account. We will email you a confirmation that the transaction has been completed once your refund has been processed.

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RETURNS & EXCHANGES

Return Policy

We want you to have a great experience shopping with us whether in-store or online. We’re confident in the quality and selection of the brands and product that we sell, and provide the best possible customer service and product knowledge.

However, we understand that sometimes we buy the wrong size for a friend, or don’t end up needing the extra hot-dog stick.

If, for any reason, you are not completely satisfied with your purchase, you can return it for exchange or refund (with some exceptions). Please follow our return guidelines for more details. All returns are subject to discretion based on these guidelines.

All returns, whether the original purchase was made in-store or online, can be made in-store or by mail. See instructions for both methods below.

Return Guidelines:

  • All returns must be initiated within 30 days of the purchase date.
  • Items must be unused, in new condition with their tags still attached, and in their original packaging if applicable.
  • You must have proof of purchase (store receipt, gift receipt, web order confirmation, or customer purchase history) for all returns and exchanges.
  • All refunds will be made to the tender type used in the original purchase (e.g. cash, credit card, gift card). If you are returning an item that was purchased for you as a gift and you have a gift receipt, the refund will be made to a gift card.
  • FINAL SALE
    • For health and safety reasons the following items will not be accepted for return or exchanges: Underwear, swimwear, food, bear and dog spray, sleeping bags, liners, fuel canisters and all climbing safety gear and equipment, including, but not limited to, harnesses, ropes and carabiners.
    • All items reduced by 50% or more cannot be returned or exchanged and are considered a final sale.
    • All items classified as 'As-Is' at the time of purchase are final sale and not eligible for returns or exchanges.
    • Gift cards and Park Passes are not eligible for returns.
 
  • If the item was purchased online and shipped to you, the shipping charge will not be refunded.
  • Breathe Outdoors is not responsible for return shipping fees. We also recommend that you ship your return package with a carrier that can provide a tracking number and insurance. Breathe Outdoors is not responsible for packages lost in transit.
  • If items in your online order arrived damaged or the wrong item was sent, please contact us directly. 
  • The Breathe Outdoors return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
  • If your item has a manufacturing defect in its materials or workmanship, we can help you with a warranty claim. See our Warranty Claims instructions.
  • If a customer returns merchandise that does not meet the return guideline conditions, a refund will not be issued and the item(s) will be sent back to the customer at their expense

Holiday Gift Returns & Exchanges

Holiday gifts purchased between October 19th and December 15th, 2023 that meet the return guidelines will be accepted for a return or exchange until January 15th, 2024.

Products may be returned in person at any Breathe Outdoors retail store location. Please bring unused, returnable items with proof of purchase to any of the following Breathe Outdoors locations:

Calgary South
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338

Edmonton South
3235 Calgary Trail NW
Edmonton, AB T6J 5X8
780.479.2267

Edmonton West
10951 170 Street
Edmonton, AB T5P 4V6
780.484.2700

Returning items for exchange or refund by mail

We accept returns by mail. To return by mail:

  • Complete the Breathe Outdoors Web Return Form
  • Include a copy of the completed form and proof of purchase.
    • Mail to:
      Breathe Outdoors
      Attn. Web Return/Exchange
      10951-170 Street
      Edmonton, AB T5P 4V6
  • Send the parcel via Canada Post parcel service. We highly recommend insuring the parcel and tracking the shipment.

Refunds by mail are usually processed within 2 business days of us receiving the product in our warehouse. Please note 2 business days is the average turnaround time, but it is not a guarantee. If the refund is being issued to a credit card, it could take up to an additional 5 business days for the transaction to appear in your account, depending on your bank. If a refund is made to a gift card, we will contact you with further details.

 

The customer is responsible for all return shipping charges, except in the case of web orders where the wrong product was received or the product was damaged upon delivery. Return shipping charge exceptions are evaluated on a case-by-case basis - please contact us for further information or assistance.

Breathe Outdoors is unable to issue refunds for charges incurred through third party shipping providers, or shipping costs paid to a third party, regardless of the circumstance. We highly recommend that you send the return parcel using prepaid and insured, Canada Post parcel service with tracking. Parcels returned via freight collect or COD will be refused.

If you require any assistance, please feel free to contact us by email [email protected]

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WARRANTY CLAIMS

To see if your product qualifies for a warranty, please use the complete list of individual brand/vendor warranty policies to locate the appropriate brands website. If you still have questions about a warranty claim and whether your product qualifies, please contact us directly and we can help clarify the individual brand warranty policies and what you can expect for your warranty claim.

Complete List of Individual Brand or Vendor Warranty Policies

If the brand of your defective product is not represented, and the defective product was purchased through Breathe Outdoors, please contact us or come in-store for further information and/or assistance.

If the defective item has not been used, remains in its original packaging with all appropriate tags, and is within the 30 day return window, please bring the item in for a full return. See our Return Policy.

Please Note: For all applicable items, we kindly request that you clean or launder the item before returning it for warranty consideration. Warranty Claims may be denied if items are returned in a soiled or unwashed condition.

In-Store Warranty Claims

If you have an item that was purchased from us, that you feel qualifies for a warranty claim, you can bring it to your nearest Breathe Outdoors location for further evaluation.

If you are unsure whether your product qualifies for a warranty claim, our sales associates are happy to assist you in determining your products qualification. Our associates are knowledgeable in the various warranty claim procedures for each supplier/brand we carry and they may be able to give you additional insight regarding expectations regarding resolution of your warranty claim.

 

If we believe your product qualifies for a warranty claim, we can complete the warranty claim process and act on your behalf in seeking resolution for your warranty claim with the appropriate supplier/brand.

Please note this can vary by brand, see the complete list of each supplier/brand for further details.

Mail-In Warranty Claims

We accept applications for warranty claims by mail. A Breathe Outdoors representative will evaluate your warranty application within 1 week upon receipt. If your warranty claim is accepted by Breathe Outdoors, please expect a minimum of 4-6 weeks for evaluation and resolution from the supplier/brand. If the warranty application is denied, the product will be returned to the customer at their expense.

We highly recommend that you send the return parcel using a prepaid and insured parcel service, with tracking. Breathe Outdoors is not responsible for packages lost in transit.

Please follow these steps to submit a warranty claim by mail:

  • Enclose a letter detailing:
    • Your full address
    • Your contact information
    • A copy of your receipt
    • Explanation, in detail, about the product defects
    • Where applicable, please clean or launder the item before returning it for warranty consideration.
  • Please contact us with a brief summary of your claim prior to mailing the package back. 
 
  • Mail to:
    • Breathe Outdoors
      Attn: Warranty Department
      10951 170 Street
      Edmonton, AB T5P 4V6
  • We kindly request you contact us with the tracking information for the return package as soon as it becomes available.

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GIFT CARDS

Buy a gift card online

Redeeming Gift Cards

Gift cards can be redeemed online at breatheoutdoors.ca or at any Breathe Outdoors store location.

Gift cards purchased at Campers Village will continue to be accepted at Breathe Outdoors.

Redeem online

On the Checkout page, enter your gift card number and 3 Digit CVV/PIN in the appropriate boxes. The gift card 3 Digit CVV/PIN is located on the back of the card. The CVV/PIN may be hidden underneath a small silver sticker. This sticker can be scratched off using a key or coin. Complete the payment information and click the "Submit Order" button.

If there is a balanced owed, you will be prompted to also enter your credit card information to complete your purchase. We can only accept credit card transactions with totals over $5. Please keep in mind that your remaining balance cannot be under $5 after applying your Gift Card. PayPal cannot be used to pay the remaining balance.

 

Redeem at a Breathe Outdoors store location

Find a Breathe Outdoors store location closest to you by visiting our Contact page

Present your gift card to the cashier at checkout.

Check your gift card balance

You can check your gift card balance online here or by visiting one of our store locations.

eGift Cards

  • Will be delivered to recipient via email within an hour of selected time frame.
    • E-Gift Cards selected for a future delivery date will be delivered within an hour of the selected time.
  • The card number and access code can be located in the E-Gift Card email.
    • Please Note: Access Code and CVV/PIN are used interchangeably.
  • E-Gift Cards can only be purchased using PayPal. This can be done through an existing PayPal account or by checking out through PayPal as a guest.
  • E-Gift Cards are subject to all Gift Card terms and conditions. We are unable to refund or cancel gift card purchases.
  • Redeeming an E-Gift Card In Store:
    • You will be asked to display either a printed copy of the E-Gift Card email, or to pull up the email on your mobile device. Please be advised that the original sender of the email must be visible. Breathe Outdoors reserves the right to refuse to accept an E-Gift Card as a payment method if it does not match these criteria at the discretion of the Manager on Duty or Customer Service Specialist.
  • For assistance with E-Gift Cards, please contact customer service.

Terms and Conditions for all Breathe Outdoors Gift Cards

  • Gift cards may be purchased at breatheoutdoors.ca or at any Breathe Outdoors store location.
  • No taxes are charged on the purchase of gift cards. Applicable taxes are charged when gift cards are redeemed.
  • Gift cards can be redeemed on purchases of merchandise at breatheoutdoors.ca and for purchases of merchandise or services at any Breathe Outdoors retail store location.
  • Upon redeeming your gift card, if your purchase exceeds the amount of the gift card, you will need to pay the balance. (When redeeming online, this balance must be paid by credit card.)
  • Gift cards cannot be redeemed for cash (except where required by law).
 
  • Gift cards have no expiry date.
  • Gift cards are not refundable if lost, stolen, or destroyed.
  • Gift cards may not be resold. Gift cards purchased through any unauthorized resellers, e-Bay or other internet auction sites are not guaranteed by Breathe Outdoors.
  • Use of Breathe Outdoors gift cards constitutes your acceptance of these terms and conditions.
  • Gift cards purchased at Campers Village will continue to be accepted at Breathe Outdoors.
  • Breathe Outdoors is not responsible for lost, stolen, or damaged cards. Gift Card numbers should be protected and treated like cash.

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