Sezzle Purchases: Troubleshooting and Returns

PAY NOW WITH SEZZLE!

Flexible Finance Option! Purchase what you need now, and pay in 4 installments over 6 weeks with 0% interest.

When you get to the checkout screen, you will have the option to use 'Sezzle' as your payment method.

Select 'Sezzle' as your payment method at checkout.
Make sure you accept the terms and conditions, and then click 'CONTINUE TO SEZZLE'
Once you have selected Sezzle as your payment method, you will be directed to fill out your billing information.

If your billing and shipping information are the same, please check off the option 'My billing and shipping address are the same'.

Once your billing and shipping information has been confirmed, you can continue to Sezzle.

If this is your first purchase through Sezzle, you may need to confirm your phone number before entering your information (name, birthday, province of residency and email address).

When you have arrived at the Sezzle checkout page, you will be asked to select a payment plan. Please follow the prompts until completion.
Once your order has been placed, you will be redirected back to Breathe Outdoors and you will see an order confirmation number on your screen. You should receive an email confirmation shortly.

Sezzle Troubleshooting Tips:

When making your first purchase with Sezzle, you may be asked to 'create an account' to allow you to connect directly to your checking account. We highly encourage you to instead pay directly with a credit card through Sezzle. Creating an account with sensitive banking information will require verification from a bank and may create a delay in being able to complete your order.
Sezzle is not compatible with gift card purchases.
Please Note: Sezzle Purchases cannot be refunded instore, please see the Return & Exchange Policy for additional details on how to return items purchased using Sezzle.

Why was I declined for an order?

From Sezzle: Sezzle is committed to financially empowering shoppers by supporting responsible spending. Therefore, our system does not approve 100% of orders. Your order may be declined, even if the order amount is less than your estimated spending power, as Sezzle considers various factors during the approval process. In addition to your individual spending power, there may be order limitations specific to each merchant. Learn More.

Why did my payment fail?

From Sezzle: When a payment attempt fails for various reasons, including but not limited to insufficient funds, incorrect account details, or an expired payment method, a failed payment fee may be applied to the account. A late payment fee may also apply if the failed payment is not paid by its original due date* or, where applicable, before any state-required grace period expires. Learn More.

*Sezzle Purchases cannot be refunded instore, but can be returned to the store or through the mail*. You can find additional information here.

What if I want to return or exchange an item that I purchased using Sezzle?

If the item meets our return and exchange criteria, you are more than welcome to return or exchange items paid for using Sezzle!
Returns can be done both in-store or through the mail, but Sezzle refunds cannot be processed in-store. If you are issued a credit in place of a refund, you must continue to repay your installment plan with Sezzle in full.
Breathe Outdoors is unable to refund Sezzle purchases in-store, these purchases can only be refunded through Sezzle.
You can find additional information on Sezzle Returns and Exchanges HERE.

In-Store Sezzle Returns and Exchanges:

Visit your local Breathe Outdoors with the item(s) you would like to return or exchange. Be sure to have a copy of your receipt or order confirmation on hand.
Let the cashier know you are returning an item paid for using Sezzle.
You will be directed to drop off the item, and you will be refunded through Sezzle. Refunds will be processed Monday to Friday, 10am to 5pm (exceptions may apply).

In the case of an exchange, the unwanted item will be returned following the above steps, and a replacement item can be purchased in-store by the customer as a new transaction.
In the case of a store stock warranty claim, a straight exchange for an identical item (ie. colour, size, season, UPC), may be processed in store. This exception can be utilized at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.

Mail-In Sezzle Returns and Exchanges:

Follow our Return and Exchange procedure to return the item through the mail. Step by step instructions on how to do this can be found here.
Once we receive the return package back to our warehouse, your return should be processed with 2 business days. You will receive an email confirmation once we have received the return package.
You will then be refunded through Sezzle directly. Refunds will be processed Monday to Friday, 10am to 5pm (exceptions may apply).

In the case of an exchange, the unwanted item will be returned following the above steps, and a replacement item can be purchased online by the customer as a new web order.
In the case of a store stock warranty claim, a straight exchange for an identical item (ie. colour, size, season, UPC), may be processed instead. This exception can be utilized at the discretion of the Manager on Duty or the Customer Service Specialist Representative at the time of the request and is subject to change without notice.