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Shipping and Return Policy

BREATHE OUTDOORS SHIPPING POLICY & GUIDELINES

Orders will be shipped and delivered by Canada Post

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post.

View Canada Post Delivery Standards for shipping timelines to your area

Orders are picked up by Canada Post Monday to Friday. We do not ship orders Saturday, Sunday, or on Statutory Holidays. Orders will be processed in the sequence they are received in. We kindly request that you allow a minimum of two business days for web orders to be processed for both shipping and curbside pick-up orders.

Please Note:

  • In the event your order is fulfilled by multiple locations, you will receive more than one Shipping Notification. Canada Post tracking numbers are sent via email in your Shipping Notification.
  • If your order is shipped in multiple parts, shipping confirmations may be sent at separate times or dates. Should you encounter any issues with your shipment(s) please carefully review your shipping confirmation(s) and the tracking number(s) embedded in the email prior to contacting us for assistance.
  • If you receive your shipping notification email and your tracking number is not working right away, it is because your parcel has not been picked up by Canada Post yet. If the tracking number continues to be unrecognized by Canada Post tracking service after 2 business days, please reply to your shipping notification email, or contact [email protected].

All orders shipped through Canada Post are traceable on canadapost.ca. Once your web order has been processed for shipping, you will receive an email with a tracking number which you can use to track your package at canadapost.ca. Orders may be shipped in multiple parts, shipping confirmations may include more than one tracking number. Please review your order confirmation for further details.

All orders are subject to the delivery standards outlined by Canada Post. View Canada Post Delivery Standards for shipping timelines to your area here.

Estimated Business Days for Speed of Service do not apply to:

  • Deliveries to The Northwest Territories, Nunavut, Yukon, PO boxes and rural areas.
  • Deliveries made during statutory holidays.
  • Items that must be sent by ground-shipping: hazardous, flammable and oversize items as noted in the product information.

A contact person must be available to accept the delivery between the hours of 9 am – 5 pm, as some packages require a signature for delivery. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.

Estimated Business Days for Speed of Service are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Once the shipment is picked up from our warehouse for delivery, it is no longer our responsibility to track the shipment, and we are not responsible for any shipping delays. You will be sent a tracking number and shipment information from Canada Post via email so you can track your shipment online.

GENERAL INFORMATION

  • Our distribution centers do not ship on any Alberta statutory holidays.
  • We do not ship internationally.
  • In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada.
  • You may contact us by email anytime at [email protected]. A customer service representative will be happy to help you between 9am – 5pm MT Monday through Saturday.

There is more information regarding this on our help page regarding shipping timelines, shipping fees and other information.


CURBSIDE PICKUP – FREE SERVICE

We are offering curbside or in-store pickup at all our stores. Orders will be available for pick-up from your store of choice as soon as possible, however orders may take up to 48 hours to be processed. We will email you when your order is ready for pick up, please wait until you receive this email before arriving to the store. Your order will be available for pickup for 14 days, after which we will send you a reminder. Please make arrangements with the store you selected for pickup if you would like to arrange a later pickup date.

If you are having someone else pick-up a web order on your behalf, you may reach out to us in advance at [email protected] with your web order information and the full name of the person picking up the order.

Curbside Pickup will be available during regular store hours:

  • Monday - Wednesday | 10 AM - 6 PM
  • Thursday & Friday | 10 AM - 8 PM
  • Saturday | 10 AM - 6 PM
  • Sunday & Holidays | 11 AM - 5 PM

When you arrive, please follow these procedures:

  1. If you would prefer to wait in your vehicle, please call the store you have chosen for pick-up to let us know that you have arrived. Otherwise you are welcome to come in store to the check-out desk.
  2. We ask that you please have your web order ID number ready in addition to a valid government issued photo ID.
  3. Before you receive your order, you will be asked for your signature.

Please Note:

  • If your order contains large or heavy items, please be sure you are able to load these items into your vehicle, as we may be unable to assist you at this time. We recommend bringing an extra sets of hands should you require them. Breathe Outdoors is unable to install or fasten down any items on to your vehicle.
  • All orders must be signed for in order to transfer custody of the items to the consumer.
  • As of January 2024, both Edmonton and Calgary have a single-use plastic bylaw in place. Please be advised that Breathe Outdoors is unable to offer a complimentary bag (paper or plastic) for all in-store pickup orders. Paper bags can be purchased for a small fee in-store at the till.
  • Breathe Outdoors reserves the right to refuse releasing a web order to a consumer. This can be caused by refusal of showing an ID or refusal to sign for an order. Should Breathe Outdoors refuse to release a web order to a consumer, please reach out to [email protected] for further clarification.

Store Locations for Curbside Pickup:

Calgary
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338

Edmonton South
3235 Calgary Trail NW
Edmonton, AB T6J 5X8
780.479.2267

Edmonton West
10951 170 Street
Edmonton, AB T5P 4V6
780.484.2700


BREATHE OUTDOORS RETURN POLICY

We want you to have a great experience shopping with us whether in-store or online. We’re confident in the quality and selection of the brands and product that we sell, and provide the best possible customer service and product knowledge.

However, we understand that sometimes we buy the wrong size for a friend, or don’t end up needing the extra hot-dog stick.

If, for any reason, you are not completely satisfied with your purchase, you can return it for exchange or refund (with some exceptions). Please follow our return guidelines for more details. All returns are subject to discretion based on these guidelines.

All returns, whether the original purchase was made in-store or online, can be made in-store or by mail. See instructions for both methods below.

Return Guidelines:

  • All returns must be initiated within 30 days of the purchase date.
  • Items must be unused, in new condition with their tags still attached, and in their original packaging if applicable.
  • You must have proof of purchase (store receipt, gift receipt, web order confirmation, or customer purchase history) for all returns and exchanges.
  • All refunds will be made to the tender type used in the original purchase (e.g. cash, credit card, gift card). If you are returning an item that was purchased for you as a gift and you have a gift receipt, the refund will be made to a gift card.
  • FINAL SALE
    • For health and safety reasons the following items will not be accepted for return or exchanges: Underwear, swimwear, food, bear and dog spray, bear bangers, sleeping bags, liners, fuel canisters and all climbing safety gear and equipment, including, but not limited to, harnesses, ropes and carabiners.
    • All items reduced by 50% or more cannot be returned or exchanged and are considered a final sale.
    • All items classified as 'As-Is' at the time of purchase are final sale and not eligible for returns or exchanges.
    • Gift cards and Park Passes are not eligible for returns.
 
  • If the item was purchased online and shipped to you, the shipping charge will not be refunded.
  • Breathe Outdoors is not responsible for return shipping fees. We also recommend that you ship your return package with a carrier that can provide a tracking number and insurance. Breathe Outdoors is not responsible for packages lost in transit.
  • If items in your online order arrived damaged or the wrong item was sent, please contact us directly.
  • The Breathe Outdoors return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
  • If your item has a manufacturing defect in its materials or workmanship, we can help you with a warranty claim. See our Warranty Claims instructions.
  • If a customer returns merchandise that does not meet the return guideline conditions, a refund will not be issued and the item(s) will be sent back to the customer at their expense

Holiday Gift Returns & Exchanges

Holiday gifts purchased between October 19th and December 15th, 2023 that meet the return guidelines will be accepted for a return or exchange until January 15th, 2024.

Returning items for exchange or refund

You have two options for returning your purchase(s).

  1. In-store return: Products may be returned in person at any Breathe Outdoors location. Please bring unused, returnable items with the original sales receipt to any of the following Breathe Outdoors locations:

    Calgary
    7208 Macleod Trail SE
    Calgary, AB T2H 0L9
    403.252.3338

    Edmonton South
    3235 Calgary Trail NW
    Edmonton, AB T6J 5X8
    780.479.2267

    Edmonton West
    10951 170 Street
    Edmonton, AB T5P 4V6
    780.484.2700

  2. Mail-in return: Products may be shipped back to our Edmonton West store location. You are responsible for all return shipping charges and insuring the shipment against loss or damage. We highly recommend that you send the return parcel using prepaid and insured, Canada Post parcel service with tracking. Please do not return any products freight collect or COD, as these shipments will be refused. Breathe Outdoors is unable to issue refunds for charges incurred through third party shipping providers, or shipping costs paid to a third party, regardless of the circumstance.

    Please download the return form using the link below and label your return package with the completed form.

    Breathe Outdoors Web Return Form

    We recommend shipping the product(s) insured with carriers including Canada Post or UPS who can provide you with a tracking number.

    Return Address:

    Breathe Outdoors
    10951-170 Street
    Edmonton, AB T5P 4V6
    Attn: Web Return

Products returned for refund by mail are usually processed within 2 business days of us receiving the product in our warehouse. Please note 2 business days is the average turnaround time, but it is not a guarantee. If the refund is being issued to a credit card, it could take up to an additional 5 business days for the transaction to appear in your account, depending on your bank. If a refund is made to a gift card, we will contact you with further details.

For more information please see the help page.

If you require any assistance, please feel free to contact Customer Service via email: [email protected]


Warranty Claims:

Breathe Outdoors can act on your behalf for manufacturer warranties for the products that we sell.

Be sure to enclose a letter detailing your full address, contact information, and a copy of your receipt. Please explain, in detail, the defects that are present. Where applicable, please clean or launder the item before returning it for warranty consideration.

For more information, please see the help page.