Shipping and Return Policy

BREATHE OUTDOORS SHIPPING POLICY

Orders will be shipped and delivered by Canada Post

View Canada Post Delivery Standards for shipping timelines to your area

For a limited time, orders over $49 before taxes qualify for free shipping across Canada. Gift cards do not count toward order total for free shipping eligibility. Some large, bulky or heavy items do not qualify for free shipping (examples include boats, paddles, skis, stoves, furniture, and heavy family tents). Orders that qualify for free shipping are sent via Canada Post.

Orders are picked up by Canada Post Monday to Friday. We do not ship orders Saturday, Sunday, or on Statutory Holidays.

All Canada Post tracking numbers are sent via email in your Shipping Notification. In the event your order is fulfilled by multiple locations, you will receive more than one Shipping Notification.

There is more information regarding this on our help page regarding shipping timelines, shipping fees and other information.

General Information

In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada.

You may contact us by email anytime at [email protected]. A customer service representative will be happy to help you between 9am – 5pm MT Monday through Saturday.


CURBSIDE PICKUP – FREE SERVICE

We are offering curbside or in-store pickup at all our stores. Orders will be available for pick-up from your store of choice as soon as possible, however orders may take up to 48 hours to be processed. We will email you when your order is ready for pick up, please wait until you receive this email before arriving to the store. Your order will be available for pickup for 14 days, after which we will send you a reminder. Please make arrangements with the store you selected for pickup if you would like to arrange a later pickup date.

If you are having someone else pick-up a web order on your behalf, you may reach out to us in advance at [email protected] with your web order information and the full name of the person picking up the order.

Curbside Pickup will be available during regular store hours:

  • Monday - Wednesday | 10 AM - 6 PM
  • Thursday & Friday | 10 AM - 8 PM
  • Saturday | 10 AM - 6 PM
  • Sunday & Holidays | 11 AM - 4 PM

When you arrive, please follow these procedures:

  1. If you would prefer to wait in your vehicle, please call the store you have chosen for pick-up to let us know that you have arrived. Otherwise you are welcome to come in store to the check-out desk.
  2. We ask that you please have your web order ID number ready in addition to a valid government issued photo ID.
  3. Before you receive your order, you will be asked for your signature.

Please Note:

  • If your order contains large or heavy items, please be sure you are able to load these items into your vehicle, as we may be unable to assist you at this time. We recommend bringing an extra sets of hands should you require them. Breathe Outdoors is unable to install or fasten down any items on to your vehicle.
  • All orders must be signed for in order to transfer custody of the items to the consumer.
  • Please note that Breathe Outdoors reserves the right to refuse releasing a web order to a consumer. This can be caused by refusal of showing an ID or refusal to sign for an order. Should Breathe Outdoors refuse to release a web order to a consumer, please reach out to [email protected] for further clarification.

Store Locations for Curbside Pickup:

Calgary
7208 Macleod Trail SE
Calgary, AB T2H 0L9
403.252.3338

Edmonton South
3235 Calgary Trail NW
Edmonton, AB T6J 5X8
780.479.2267

Edmonton West
10951 170 Street
Edmonton, AB T5P 4V6
780.484.2700


BREATHE OUTDOORS RETURN POLICY

We want you to have a great experience shopping with us whether in-store or online. We’re confident in the quality and selection of the brands and product that we sell, and provide the best possible customer service and product knowledge.

However, we understand that sometimes we buy the wrong size for a friend, or don’t end up needing the extra hot-dog stick.

If, for any reason, you are not completely satisfied with your purchase, you can return it for exchange or refund (with some exceptions). Please follow our return guidelines for more details. All returns are subject to discretion based on these guidelines.

All returns, whether the original purchase was made in-store or online, can be made in-store or by mail. See instructions for both methods below.

Return Guidelines:

  • All returns must be initiated within 30 days of the purchase date.
  • Items must be unused, in new condition with their tags still attached, and in their original packaging if applicable.
  • You must have proof of purchase (store receipt, gift receipt, web order confirmation, or customer purchase history) for all returns and exchanges.
  • All refunds will be made to the tender type used in the original purchase (e.g. cash, credit card, gift card). If you are returning an item that was purchased for you as a gift and you have a gift receipt, the refund will be made to a gift card.
  • FINAL SALE
    • For health and safety reasons the following items will not be accepted for return or exchanges: Underwear, swimwear, food, bear and dog spray, sleeping bags, liners, fuel canisters and all climbing safety gear and equipment, including, but not limited to, harnesses, ropes and carabiners.
    • All items reduced by 50% or more cannot be returned or exchanged and are considered a final sale.
    • Gift cards and Park Passes are not eligible for returns.
 
  • If the item was purchased online and shipped to you, the shipping charge will not be refunded.
  • Breathe Outdoors is not responsible for return shipping fees. We also recommend that you ship your return package with a carrier that can provide a tracking number and insurance. Breathe Outdoors is not responsible for packages lost in transit.
  • If items in an online order arrived damaged or the wrong item was sent, you will be refunded for the cost of returning the item and should you choose to exchange any product, we will ship it to you free of charge.
  • The Breathe Outdoors return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
  • If your item has a manufacturing defect in its materials or workmanship, we can help you with a warranty claim. See our Warranty Claims instructions.
  • If a customer returns merchandise that does not meet the return guideline conditions, a refund will not be issued and the item(s) will be sent back to the customer at their expense

Returning items for exchange or refund

You have two options for returning your purchase(s).

  1. In-store return: Products may be returned in person at any Breathe Outdoors location. Please bring unused, returnable items with the original sales receipt to any of the following Breathe Outdoors locations:

    Calgary
    7208 Macleod Trail SE
    Calgary, AB T2H 0L9
    403.252.3338

    Edmonton South
    3235 Calgary Trail NW
    Edmonton, AB T6J 5X8
    780.479.2267

    Edmonton West
    10951 170 Street
    Edmonton, AB T5P 4V6
    780.484.2700

  2. Mail-in return: Products may be shipped back to our Edmonton West store location. You are responsible for return shipping charges and insuring the shipment against loss or damage. Please do not return any products freight collect or COD, as these shipments will be refused.

    Please download the return form using the link below and label your return package with the completed form.

    Breathe Outdoors Web Return Form

    We recommend shipping the product(s) insured with carriers including Canada Post or UPS who can provide you with a tracking number.

    Return Address:

    Breathe Outdoors
    10951-170 Street
    Edmonton, AB T5P 4V6
    Attn: Web Return

For more information please see the help page.

If you require any assistance, please feel free to contact Customer Service via email: [email protected]


Warranty Claims:

Breathe Outdoors can act on your behalf for manufacturer warranties for the products that we sell.

Be sure to enclose a letter detailing your full address, contact information, and a copy of your receipt. Please explain, in detail, the defects that are present. Where applicable, please clean or launder the item before returning it for warranty consideration.

For more information, please see the help page.